Message Waiting Indicator/Tone does not work since 23 Dec

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albeause
Just Passing Thru
Posts: 15
Joined: 12/28/2016
SIP Device Name: spa-2102
Firmware Version: 5.2.13
ISP Name: Videotron
Computer OS: Windows 10
Router: Helix FI gateway CGM414X

Message Waiting Indicator/Tone does not work since 23 Dec

Post by albeause »

Hi freephoneline support !
I found that since Dec 23 (since server issue occurred in that period ) the MWI/MWT does not work anymore. I have 2 SIP FFL device that does the same behavior and one fongo app on an iphone and the notification does not appear even after 30 minutes of a message deposit. Am i the only one who has that problem ? I have opened a case (219507), but they only mention to reset router/spa-2102, which does not fix. It was working fine before Dec 23.
Thank you very much for your help !
albeause
Just Passing Thru
Posts: 15
Joined: 12/28/2016
SIP Device Name: spa-2102
Firmware Version: 5.2.13
ISP Name: Videotron
Computer OS: Windows 10
Router: Helix FI gateway CGM414X

Re: Message Waiting Indicator/Tone does not work since 23 De

Post by albeause »

UPDATE - as of Dec 30th 2:30 pm, MWI/MWT start working for my both SIP FFL and also fongo mobile notification. It takes 7 to 10 mins to gets the notification On or Off which is Ok. Thank you.