Freephoneline Message Waiting Indicator problem

Have a question or problem with your Fongo application? This forum is the place to get help from both staff and fellow community members.
Fongo recommends Fongo Home Phone for a fully supported Home Phone system for only $4.95/mo
Forum rules
User avatar
Liptonbrisk
Technical Support
Posts: 3360
Joined: 04/26/2010
SIP Device Name: Obihai 202/2182, Groundwire
Firmware Version: various
ISP Name: FTTH
Computer OS: Windows 64 bit
Router: Asuswrt-Merlin & others

Freephoneline Message Waiting Indicator problem

Post by Liptonbrisk »

http://forums.redflagdeals.com/newegg-o ... #p27267671

Affects voip2.freephoneline.ca and voip.freephoneline.ca. Haven't tested using voip4.freephoneline.ca:6060

More than one person is experiencing this issue. Packet is never sent from FPL's servers to turn on message waiting indicator, even after 20 minutes. Confirmed using desktop app and ATA

The interval for the packet to be sent is supposed to be 10 minutes from when a message is left.
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at http://forum.fongo.com/viewforum.php?f=15.
Top
albeause
Just Passing Thru
Posts: 15
Joined: 12/28/2016
SIP Device Name: spa-2102
Firmware Version: 5.2.13
ISP Name: Videotron
Computer OS: Windows 10
Router: Helix FI gateway CGM414X

Re: Freephoneline Message Waiting Indicator problem

Post by albeause »

Hi Liptonbrisk !

I reported the same issue on the 24th, i found that MWI/MWT stopped working since the server issue on the 23th. I have 2 spa2102 and fongo app on Iphone and the MWI/MWT didn't worked since,
Top
albeause
Just Passing Thru
Posts: 15
Joined: 12/28/2016
SIP Device Name: spa-2102
Firmware Version: 5.2.13
ISP Name: Videotron
Computer OS: Windows 10
Router: Helix FI gateway CGM414X

Re: Freephoneline Message Waiting Indicator problem

Post by albeause »

Hi Liptonbrisk !

I encounter the same behavior since Dec 23th (FFL server problem). MWI/MTW stopped working on my both SPA2102 and my fongo app on my Iphone. The notification doesn't show up so you won't know that you have new messages.
Top
User avatar
Liptonbrisk
Technical Support
Posts: 3360
Joined: 04/26/2010
SIP Device Name: Obihai 202/2182, Groundwire
Firmware Version: various
ISP Name: FTTH
Computer OS: Windows 64 bit
Router: Asuswrt-Merlin & others

Re: Freephoneline Message Waiting Indicator problem

Post by Liptonbrisk »

Then the problem coincides with the complete service outtage that occurred on the morning of Dec. 23rd. Hopefully, the engineering team will resolve this issue soon.
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at http://forum.fongo.com/viewforum.php?f=15.
Top
albeause
Just Passing Thru
Posts: 15
Joined: 12/28/2016
SIP Device Name: spa-2102
Firmware Version: 5.2.13
ISP Name: Videotron
Computer OS: Windows 10
Router: Helix FI gateway CGM414X

Re: Freephoneline Message Waiting Indicator problem

Post by albeause »

Looks like it has been fixed dec 30th 2:30pm. My both Sip FFL and my fongo mobile notification works fine. Please test and post your result. Thank you.
Top
User avatar
Liptonbrisk
Technical Support
Posts: 3360
Joined: 04/26/2010
SIP Device Name: Obihai 202/2182, Groundwire
Firmware Version: various
ISP Name: FTTH
Computer OS: Windows 64 bit
Router: Asuswrt-Merlin & others

Re: Freephoneline Message Waiting Indicator problem

Post by Liptonbrisk »

Yes, the issue is fixed now. Thanks
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at http://forum.fongo.com/viewforum.php?f=15.
Top

Return to “Community Support”