[Resolved]no incoming calls

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msao
Just Passing Thru
Posts: 7
Joined: 05/06/2010
ISP Name: xplornet
Computer OS: windows 7

[Resolved]no incoming calls

Post by msao »

when I call my number I get a message saying the number is not assigned please help with this thanks.
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Liptonbrisk
Technical Support
Posts: 3332
Joined: 04/26/2010
SIP Device Name: Obihai 202/2182, Groundwire
Firmware Version: various
ISP Name: FTTH
Computer OS: Windows 64 bit
Router: Asuswrt-Merlin & others

Re: no incoming calls

Post by Liptonbrisk »

http://status.fongo.com/

"We are experiencing intermittent calling issues across all products. You may receive various error messages (line disconnected, not in service, etc.) when trying to call in or out, these messages are false. Engineering is investigating. - 2018-01-30 13:39"

They're aware there's a problem.

Check the status page for further updates.
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at http://forum.fongo.com/viewforum.php?f=15.
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msao
Just Passing Thru
Posts: 7
Joined: 05/06/2010
ISP Name: xplornet
Computer OS: windows 7

Re: no incoming calls

Post by msao »

I see others have the same issue thanks for the fast reply.
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User avatar
Liptonbrisk
Technical Support
Posts: 3332
Joined: 04/26/2010
SIP Device Name: Obihai 202/2182, Groundwire
Firmware Version: various
ISP Name: FTTH
Computer OS: Windows 64 bit
Router: Asuswrt-Merlin & others

Re: no incoming calls

Post by Liptonbrisk »

Issue is resolved.

I recommend rebooting routers and ATAs, in that order.

http://status.fongo.com/
"Service is available. We experienced intermittent calling issues across all products from 12:30-1:45PM EST (01/30). You may have received various false error messages when trying to call in or out during this time."
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at http://forum.fongo.com/viewforum.php?f=15.
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