Can call out but inbound calls not working

[HatHead]

Hello,

Newbie here! Apologies that appears as a duplicate post. I have spent several unsuccessful hours attempting various suggestions from this forum but am not further ahead. (Also, I am not a network nor telecom engineer and many of the solutions are quite long and peppered with unfamiliar acronyms and techno-speak. )

Running the test connection from the FPL application reports that 'Data transfer: Unable to send/receive sound data! Port 13000 should be available' with 'Possible reasons: NONE.'

My Windows Firewall reports that inbound/outbound firewall rules for the FPL executable are in place and allowed for this port.

There are no ports blocked on my router, at least to my understanding after a review of all router admin screens and configuration options. The only port related screen reports 'No ports restricted.'

Sorry I don't know what SIP or ATA or some of these other acronyms mean, so please be gentle with any assistance.

Many thanks for any help!

[Liptonbrisk]

Hello,

Newbie here! Apologies that appears as a duplicate post. I have spent several unsuccessful hours attempting various suggestions from this forum but am not further ahead. (Also, I am not a network nor telecom engineer and many of the solutions are quite long and peppered with unfamiliar acronyms and techno-speak. )

If you don't understand a term, I suggest googling it, referring to your router's manual (for SIP ALG, QoS, and port forwarding), or contacting your router's tech support and asking.
How those features work will be specific to your own router, and it's difficult for most people to be familiar with every single router on the market.
Also, you can ask here, but I suspect googling will be quicker.

Running the test connection from the FPL application reports that 'Data transfer: Unable to send/receive sound data! Port 13000 should be available' with 'Possible reasons: NONE.'

Unfortunately, that test always fails even when everything works properly.

I suggest visiting https://forums.redflagdeals.com/newegg- ... #p28415214 and looking at steps A to F (the hardware section), slowly and carefully (if any of those points apply to you, do what they say). Afterwards, do steps i to iv, step by step, slowly and carefully. Provided nothing else (no other devices) on your local area network is hogging bandwidth when you are attempting to use the FPL desktop app, you can ignore QoS instructions.

[vasan]

same thing for me

[Liptonbrisk]

same thing for me

same answer

I recommend follow the steps from the posted link slowly and carefully. I have no issues.