I have recently been changed by my ISP from (Teksavvy to Carryetl ) with a new modem TP-LINK TC7650 and new router , Since then my incoming call keep dropping every one minute.
Please advise.
Thanks
Home Phone Drop
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dlong15
- One Hit Wonder
- Posts: 1
- Joined: 03/23/2013
- SIP Device Name: HT287 Rev4.1
- Firmware Version: Program-- 1.1.0.42
- ISP Name: Cable Internet ( Teksavvy )
- Computer OS: window 7
- Router: linksys WRT54G
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mh1983
- Lightly Seasoned
- Posts: 234
- Joined: 01/14/2014
- SIP Device Name: Grandstream HT-701
- Firmware Version: 1.0.10.3
- ISP Name: Teksavvy Cable
- Computer OS: Windows 10 64 bit
- Router: Linksys WRT N600 on DD-WRT
- Smartphone Model: BlackBerry Q10
Re: Home Phone Drop
Lipton posted a detailed response to a similar question immediately below yours: http://forum.fongo.com/viewtopic.php?f=8&t=19237
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Liptonbrisk
- Technical Support
- Posts: 3332
- Joined: 04/26/2010
- SIP Device Name: Obihai 202/2182, Groundwire
- Firmware Version: various
- ISP Name: FTTH
- Computer OS: Windows 64 bit
- Router: Asuswrt-Merlin & others
Re: Home Phone Drop
If you actually time the disconnects, and if it's around 30-32s each and every single time, that's almost always a SIP ALG related problem: http://www.voip-info.org/wiki/view/SIP+method+ack
The ACK response isn't being received after the 200 OK status.
To understand why SIP ALG features in routers can cause headaches, visit https://www.voip-info.org/wiki/view/Routers+SIP+ALG.
I suggest disabling whatever SIP ALG feature is in your router (refer to your manual or contact the brand).
Afterwards reboot modem-->router (wait for Wi-Fi SSIDs to populate first)-->ATA in that order. That is the proper device reboot order.
You can also try registering with voip4.freephoneline.ca:6060 in your ATA.
Otherwise, do as mh1983 wrote: click http://forum.fongo.com/viewtopic.php?f=8&t=19237#p75422 and follow the steps.
The ACK response isn't being received after the 200 OK status.
To understand why SIP ALG features in routers can cause headaches, visit https://www.voip-info.org/wiki/view/Routers+SIP+ALG.
I suggest disabling whatever SIP ALG feature is in your router (refer to your manual or contact the brand).
Afterwards reboot modem-->router (wait for Wi-Fi SSIDs to populate first)-->ATA in that order. That is the proper device reboot order.
You can also try registering with voip4.freephoneline.ca:6060 in your ATA.
Otherwise, do as mh1983 wrote: click http://forum.fongo.com/viewtopic.php?f=8&t=19237#p75422 and follow the steps.
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at http://forum.fongo.com/viewforum.php?f=15.