Call going to VoiceMail even after turning off Follow Me

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Tinku
Just Passing Thru
Posts: 19
Joined: 03/03/2010
SIP Device Name: PAP2T
Firmware Version: 3.1.15(LS)
ISP Name: Bell Sympatico
Computer OS: XP

Call going to VoiceMail even after turning off Follow Me

Post by Tinku »

Hi

I had turned the Follow Me feature ON to test, after turning OFF the feature to NEVER, all my calls are going straight to Voice Mail. I see that the "Seconds until voicemail:" is set to "2" and even though I dont want call forwarding it still going to VM. Currently I have the "Seconds until voicemail:" to 30 to get a ring.

Is there a way around disabling the Follow Me faeture and also removing the "Seconds until voicemail:" option ? Otherwise I will keep getting VM after 30 seconds.

Thanks
Tinku
User avatar
FONGO_kris
Site Moderator
Posts: 1937
Joined: 05/06/2009
SIP Device Name: Polycom 550 IP Phone
Firmware Version: 4.2.0.0310
ISP Name: Rogers Cable
Computer OS: Ubuntu 11.10
Router: Cisco E1200-N
Smartphone Model: Samsung Galaxy S2
Android Version: 4.0.3
Location: Cambridge, Ontario, Canada

Re: Call going to VoiceMail even after turning off Follow Me

Post by FONGO_kris »

You cannot disable "Second until voicemail:", are you getting only one ring at 30 seconds?

You should be getting 6; are the settings on your PAP2T correct according to either our guide, or some of the other users guides?
Kris
Logistics & International Purchasing | Fongo
Call us toll-free! 611 from your fongo phone or 1-855-836-3355
Please advise I will no longer be contributing to this forum for the time being. Please feel free to email me.
-----------------------------------------------------------------------------------------------------------------------------------------------
Samsung Galaxy S2 [GT-I9100] / 3.0.15-I9100XXLPH / Thebyani v3.2
Tinku
Just Passing Thru
Posts: 19
Joined: 03/03/2010
SIP Device Name: PAP2T
Firmware Version: 3.1.15(LS)
ISP Name: Bell Sympatico
Computer OS: XP

Re: Call going to VoiceMail even after turning off Follow Me

Post by Tinku »

After setting "Seconds until voicemail:" to 30 I do get 6 rings but if I dont want it to go to voice mail what should I change ? Before the follow me option it kept on ringing till my panasonic phone took the VM. How can I set the "Seconds until voicemail:" to more than 30 seconds or 20 rings ?
User avatar
FONGO_kris
Site Moderator
Posts: 1937
Joined: 05/06/2009
SIP Device Name: Polycom 550 IP Phone
Firmware Version: 4.2.0.0310
ISP Name: Rogers Cable
Computer OS: Ubuntu 11.10
Router: Cisco E1200-N
Smartphone Model: Samsung Galaxy S2
Android Version: 4.0.3
Location: Cambridge, Ontario, Canada

Re: Call going to VoiceMail even after turning off Follow Me

Post by FONGO_kris »

'Seconds Until Voicemail' should be a blank text box where you may enter any number between 2 and 30, currently (and doubtfully in the future) there is no option to disable out voicemail.
Kris
Logistics & International Purchasing | Fongo
Call us toll-free! 611 from your fongo phone or 1-855-836-3355
Please advise I will no longer be contributing to this forum for the time being. Please feel free to email me.
-----------------------------------------------------------------------------------------------------------------------------------------------
Samsung Galaxy S2 [GT-I9100] / 3.0.15-I9100XXLPH / Thebyani v3.2
Tinku
Just Passing Thru
Posts: 19
Joined: 03/03/2010
SIP Device Name: PAP2T
Firmware Version: 3.1.15(LS)
ISP Name: Bell Sympatico
Computer OS: XP

Re: Call going to VoiceMail even after turning off Follow Me

Post by Tinku »

'Seconds Until Voicemail' should be a blank text box where you may enter any number between 2 and 30
The text box wont let me keep it blank, says I have to type a number between 2 and 30 even after I have turned off follow me, else I wouldnt be making this thread.
User avatar
FONGO_kris
Site Moderator
Posts: 1937
Joined: 05/06/2009
SIP Device Name: Polycom 550 IP Phone
Firmware Version: 4.2.0.0310
ISP Name: Rogers Cable
Computer OS: Ubuntu 11.10
Router: Cisco E1200-N
Smartphone Model: Samsung Galaxy S2
Android Version: 4.0.3
Location: Cambridge, Ontario, Canada

Re: Call going to VoiceMail even after turning off Follow Me

Post by FONGO_kris »

Yes. The box will appear blank but you must enter a number between 2 and 30 in order for it to function at all.
Kris
Logistics & International Purchasing | Fongo
Call us toll-free! 611 from your fongo phone or 1-855-836-3355
Please advise I will no longer be contributing to this forum for the time being. Please feel free to email me.
-----------------------------------------------------------------------------------------------------------------------------------------------
Samsung Galaxy S2 [GT-I9100] / 3.0.15-I9100XXLPH / Thebyani v3.2
Tinku
Just Passing Thru
Posts: 19
Joined: 03/03/2010
SIP Device Name: PAP2T
Firmware Version: 3.1.15(LS)
ISP Name: Bell Sympatico
Computer OS: XP

Re: Call going to VoiceMail even after turning off Follow Me

Post by Tinku »

I dont want it to function or I want to increase the number to 60 for 10 rings as I my physical phone has Vm functionality and I prefer my VM goto my phone after 6 rings rather then going to freephoneline VM. Hope I am making sense.

This was working before I turned on the followme feature.
User avatar
FONGO_kris
Site Moderator
Posts: 1937
Joined: 05/06/2009
SIP Device Name: Polycom 550 IP Phone
Firmware Version: 4.2.0.0310
ISP Name: Rogers Cable
Computer OS: Ubuntu 11.10
Router: Cisco E1200-N
Smartphone Model: Samsung Galaxy S2
Android Version: 4.0.3
Location: Cambridge, Ontario, Canada

Re: Call going to VoiceMail even after turning off Follow Me

Post by FONGO_kris »

I see what you're getting at here, we cannot disable voicemail for the reasons outlined here: http://forum.freephoneline.ca/viewtopic ... 5710#p5710
Kris
Logistics & International Purchasing | Fongo
Call us toll-free! 611 from your fongo phone or 1-855-836-3355
Please advise I will no longer be contributing to this forum for the time being. Please feel free to email me.
-----------------------------------------------------------------------------------------------------------------------------------------------
Samsung Galaxy S2 [GT-I9100] / 3.0.15-I9100XXLPH / Thebyani v3.2