HELP- "This account number is not valid" message

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yapp12
Just Passing Thru
Posts: 2
Joined: 08/31/2020
SIP Device Name: Fongo Work Pro

Porting number

Post by yapp12 »

Hi,
I opened of free fongo work account, I have a free generated number that fongo give us.

After, I have ported my phone number.

I received today, the email saying the port is finish, but when I call my phone number I have a message saying: THIS ACCOUNT NUMBER IS NOT VALID.

What to do ?
yapp12
Just Passing Thru
Posts: 2
Joined: 08/31/2020
SIP Device Name: Fongo Work Pro

HELP- "This account number is not valid" message

Post by yapp12 »

Hi,
I opened of free fongo work account, I have a free generated number that fongo give us.

After, I have ported my phone number.

I received today, the email saying the port is finish, but when I call my phone number I have a message saying: THIS ACCOUNT NUMBER IS NOT VALID.

What to do ?
User avatar
Liptonbrisk
Technical Support
Posts: 3069
Joined: 04/26/2010
SIP Device Name: Obihai 202/2182, Groundwire
Firmware Version: various
ISP Name: FTTH
Computer OS: Windows 64 bit
Router: Asuswrt-Merlin & others

Re: HELP- "This account number is not valid" message

Post by Liptonbrisk »

Please do not crosspost your problem into other forums that are for
services you’re not using. Thank you.

You can submit a ticket here: https://support.fongo.com/hc/en-us/requests/new
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at http://forum.fongo.com/viewforum.php?f=15.