some calls going straight to voice mail?

[jgionet76]

I've noticed this happening once in a while for the past couple of weeks (if not longer) that some calls seem to go to straight to voice mail rather than ring my phones. It seems to be an intermittent issue that seems to reset itself when the ATA re-registers itself after 180 seconds. I've checked, doubled checked.. and even tripled check my firewall port setting to ensure everything is setup properly.

Seems to be that the FPL servers lose the ability to reach my ata at certain times until it re-registers itself.

any ideas? otherwise the service seems to work flawlessly.

thanks

[FONGO_steve]

Have you tried lowering your registration time? I'm wondering if something on your internet or router is timing out the connection and causing the ATA to "loose" our servers after a while.

[jgionet76]

Have you tried lowering your registration time? I'm wondering if something on your internet or router is timing out the connection and causing the ATA to "loose" our servers after a while.

I'm almost positive it's due to a connection being lost between my ATA and the FPL servers. I have a syslog tracker running, however I'm not sure how to read it properly to diagnose the lost of any connections.

similar issue I'm having, using the syslog server he recommended
http://forum.voxilla.com/cisco-linksys- ... post141326
FPL customer as well

[jgionet76]

Have you tried lowering your registration time? I'm wondering if something on your internet or router is timing out the connection and causing the ATA to "loose" our servers after a while.

I'm almost positive it's due to a connection being lost between my ATA and the FPL servers. I have a syslog tracker running, however I'm not sure how to read it properly to diagnose the lost of any connections.

similar issue I'm having, using the syslog server he recommended
http://forum.voxilla.com/cisco-linksys- ... post141326
FPL customer as well

I'm still experiencing this issue! I have several calls still going straight to VM and my phones not ringing at all. I've set my re-register to 90.
I need help to diagnose this further!

thanks

[FONGO_kris]

Could you post your syslog in here in plain text?

You may want to do a find & replace to delete your phone number...

[jgionet76]

Could you post your syslog in here in plain text?

You may want to do a find & replace to delete your phone number...

Here is a part of it! I've changed my number to 705xxxXXXX
thxs Kris

Code: Select all

[0:5060]<<208.65.240.142:5060
SIP/2.0 200 OK

Via: SIP/2.0/UDP 192.168.30.50:5060;branch=z9hG4bK-6c275dce;rport=5060;received=69.60.245.11

From: Jean Gionet <sip:1705xxxXXXX@208.65.240.142>;tag=4e9d785b0733a1fo0

To: Jean Gionet <sip:1705xxxXXXX@208.65.240.142>;tag=f0a685f3fdb1af28d5509be834296ea4-b5ed

Call-ID: 9842f732-cf4a55b7@192.168.30.50

CSeq: 34155 REGISTER

PortaBilling: available-funds:0.00 currency:CAD

Contact: <sip:1705xxxXXXX@69.60.245.11:5060>;expires=295

Server: Sip EXpress router (0.9.6 (i386/freebsd))

Content-Length: 0




[0]RegOK. NextReg in 88 (1)
[0:5060]<<208.65.240.142:5060
[0:5060]<<208.65.240.142:5060

TP Parser error: 34
[0:5060]->208.65.240.142:5060
NOTIFY sip:208.65.240.142 SIP/2.0

Via: SIP/2.0/UDP 192.168.30.50:5060;branch=z9hG4bK-86aba52

From: Jean Gionet <sip:1705xxxXXXX@208.65.240.142>;tag=4e9d785b0733a1fo0

To: <sip:208.65.240.142>

Call-ID: 7cc2f59d-e652f2e7@192.168.30.50

CSeq: 6671 NOTIFY

Max-Forwards: 70

Event: keep-alive

User-Agent: Linksys/PAP2T-5.1.6(LS)

Content-Length: 0




[0:5060]<<208.65.240.142:5060
SIP/2.0 480 Temporarily Unavailable

Via: SIP/2.0/UDP 192.168.30.50:5060;branch=z9hG4bK-86aba52;rport=5060;received=69.60.245.11

From: Jean Gionet <sip:1705xxxXXXX@208.65.240.142>;tag=4e9d785b0733a1fo0

To: <sip:208.65.240.142>;tag=5f57799c6422099f69ed9fdf6014ae41.3313

Call-ID: 7cc2f59d-e652f2e7@192.168.30.50

CSeq: 6671 NOTIFY

Server: Sip EXpress router (0.9.6 (i386/freebsd))

Content-Length: 0




[0:5060]<<208.65.240.142:5060
[0:5060]<<208.65.240.142:5060

TP Parser error: 34
[0:5060]->208.65.240.142:5060
NOTIFY sip:208.65.240.142 SIP/2.0

Via: SIP/2.0/UDP 192.168.30.50:5060;branch=z9hG4bK-70196d7d

From: Jean Gionet <sip:1705xxxXXXX@208.65.240.142>;tag=4e9d785b0733a1fo0

To: <sip:208.65.240.142>

Call-ID: 7cc2f59d-e652f2e7@192.168.30.50

CSeq: 6672 NOTIFY

Max-Forwards: 70

Event: keep-alive

User-Agent: Linksys/PAP2T-5.1.6(LS)

Content-Length: 0




[0:5060]<<208.65.240.142:5060
SIP/2.0 480 Temporarily Unavailable

Via: SIP/2.0/UDP 192.168.30.50:5060;branch=z9hG4bK-70196d7d;rport=5060;received=69.60.245.11

From: Jean Gionet <sip:1705xxxXXXX@208.65.240.142>;tag=4e9d785b0733a1fo0

To: <sip:208.65.240.142>;tag=5f57799c6422099f69ed9fdf6014ae41.3586

Call-ID: 7cc2f59d-e652f2e7@192.168.30.50

CSeq: 6672 NOTIFY

Server: Sip EXpress router (0.9.6 (i386/freebsd))

Content-Length: 0

[FONGO_kris]

I've put a sample in the post, and attached the full syslog in a .txt file so the post isn't 82 pages like before

[jgionet76]

I've put a sample in the post, and attached the full syslog in a .txt file so the post isn't 82 pages like before

LOL!! sorry about that.. I just did a copy/paste and hadn't really noticed the length!
hopefully this log will help diagnose things better!

[jgionet76]

just had another call go straight to VM. I've set my ATA in my DMZ zone and the same thing it still occurring it seems.
any luck analyzing my log files?
thxs

[FONGO_kris]

From what I can see it is something with your UA contacting our proxy, could you try setting it as 208.65.240.142 and test a few outgoing / incoming calls to monitor for changes?

[jgionet76]

From what I can see it is something with your UA contacting our proxy, could you try setting it as 208.65.240.142 and test a few outgoing / incoming calls to monitor for changes?

I already have my ATA set to use the IP instead of the dns name.
I changed it a while ago when I was trying to find solutions, it was stated that it often helps, some sort of dns issues sometimes.

[jgionet76]

here's a traceroute from my router to that ip:

Code: Select all

#  traceroute 208.65.240.142
traceroute to 208.65.240.142 (208.65.240.142), 30 hops max, 38 byte packets
 1traceroute to 208.65.240.142 (208.65.240.142), 30 hops max, 38 byte packets
 1  10.114.112.1 (10.114.112.1)  12.163 ms  7.107 ms  8.252 ms
 2  10.248.42.26 (10.248.42.26)  9.703 ms  11.331 ms  8.945 ms
 3  209.91.168.9 (209.91.168.9)  10.190 ms  14.655 ms  8.331 ms
 4  tor-gw1-tun100.vianet.ca (209.91.137.234)  15.343 ms  14.502 ms  14.804 ms
 5  gw-295ca.torontointernetxchange.net (198.32.245.78)  15.775 ms  17.640 ms  19.014 ms
 6  *  host-208-65-240-142.static.295.ca (208.65.240.142)  16.792 ms  *
  10.114.112.1 (10.114.112.1)  9.301 ms  9.496 ms  8.334 ms
 2  10.248.42.26 (10.248.42.26)  10.521 ms  12.489 ms  10.588 ms
 3  209.91.168.9 (209.91.168.9)  10.036 ms  11.667 ms  8.528 ms
 4  tor-gw1-tun100.vianet.ca (209.91.137.234)  18.190 ms  14.888 ms  16.242 ms
 5  gw-295ca.torontointernetxchange.net (198.32.245.78)  16.896 ms  18.583 ms  17.249 ms
 6  host-208-65-240-142.static.295.ca (208.65.240.142)  15.878 ms  17.136 ms  14.205 ms

[jgionet76]

Well I've had to pull the plug on this service until a solution can be found as to why this service seems to lose it's registration and send calls directly to voicemail. I'm back at using my old paid voip service for now

[jgionet76]

any updates? options? diagnostics? tests? would really like to switch FPL

[beverly]

don't know if this is happening to me but my dad say's he's getting the voicemail run around when he calls.

[jgionet76]

I've replaced my router and yet my ATA still continues to lose it's registration status with the FPL servers (so it seems anyways). This is causing some incoming calls to go straight to voice mail rather than ring my phones.
What are my other options? Set my ata to re-register every second? Any help would be greatly appreciated.

[janmic]

Have you tried plugging the ata straight to the modem?

[jgionet76]

Have you tried plugging the ata straight to the modem?

then how to I know if it's working or not? I won't be able to connect to it or track it's activity/status and it'll take the rest of my home network down. This is something that seems to be random.
How can the syslog info not say what's the cause of the problem? or at least a hint? I'm even set it to DMZ as a test once.. same thing.
are ATA's known to fail like this? I have another paid ata device hooked up too and I've never experienced this with it. (it's locked so I can't check/chance it's settings - the paid/sub one)

[janmic]

Have you tried plugging the ata straight to the modem?

then how to I know if it's working or not? I won't be able to connect to it or track it's activity/status and it'll take the rest of my home network down. This is something that seems to be random.
How can the syslog info not say what's the cause of the problem? or at least a hint? I'm even set it to DMZ as a test once.. same thing.
are ATA's known to fail like this? I have another paid ata device hooked up too and I've never experienced this with it. (it's locked so I can't check/chance it's settings - the paid/sub one)

Just remembered that the pap2t does not function as a router. Normally the pap2's are reliable ATAs although, there are some counterfeits out there(usually bought on ebay from china). Have you tried doing a factory reset and starting from scratch?

[jgionet76]

Have you tried plugging the ata straight to the modem?

then how to I know if it's working or not? I won't be able to connect to it or track it's activity/status and it'll take the rest of my home network down. This is something that seems to be random.
How can the syslog info not say what's the cause of the problem? or at least a hint? I'm even set it to DMZ as a test once.. same thing.
are ATA's known to fail like this? I have another paid ata device hooked up too and I've never experienced this with it. (it's locked so I can't check/chance it's settings - the paid/sub one)

Just remembered that the pap2t does not function as a router. Normally the pap2's are reliable ATAs although, there are some counterfeits out there(usually bought on ebay from china). Have you tried doing a factory reset and starting from scratch?

I bought mine from ncix which is a pretty reputable company
I will try a complete reset and see how it goes and report back. thxs

[jgionet76]

I bought mine from ncix which is a pretty reputable company
I will try a complete reset and see how it goes and report back. thxs

well that didn't work.. still the same results

[laurent]

Quick question #1: If you use your ATA with another VoIP provider as you seem to indicate, I assume it never fails to receive a call?

Quick question #2: What if you leave your PC on with FPL's windows/mac softphone instead of your ATA, will it stay connected and receive all calls?