Call log duration no longer accurate

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Call log duration no longer accurate

Postby gonfo » 05/27/2022

Hi, I noticed that since the start of May duration times are rounded to the next minute on the call logs page of freephoneline.ca. Previously they were listed by the second. Is this the new normal or some kind of glitch?.
gonfo
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Re: Call log duration no longer accurate

Postby Liptonbrisk » 05/27/2022

I am seeing both rounded and unrounded duration limits.

Today, I see 5 seconds, 6 seconds, 2 minutes (rounded), 3 minutes (rounded), and 1 minute and 41 seconds.
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/en-us/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at viewforum.php?f=15.
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Liptonbrisk
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Re: Call log duration no longer accurate

Postby Liptonbrisk » 05/27/2022

The rounding is also happening with Fongo Mobile.
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/en-us/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at viewforum.php?f=15.
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Liptonbrisk
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Posts: 2209
Joined: 04/26/2010
SIP Device Name: OBi202
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ISP Name: Cable
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Router: Asuswrt-Merlin

Re: Call log duration no longer accurate

Postby Liptonbrisk » 05/27/2022

gonfo wrote: Is this the new normal


Alright, so I inquired. The answer is yes.

All World Credit calls are charged by per minute billing.
"For reporting purposes our system is migrating all the free destinations to use per minute billing so that we have constant reporting for the balance between Canadian and International destinations.
All calls after the rate migration will show the per minute billing. There are about 400k different destinations, so it's taking some time."


Don't shoot the messenger.

In case anyone asks, free destinations are still free.
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/en-us/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at viewforum.php?f=15.
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Liptonbrisk
Technical Support
 
Posts: 2209
Joined: 04/26/2010
SIP Device Name: OBi202
Firmware Version: 3.2.2 (Build:8680EX)
ISP Name: Cable
Computer OS: Windows 10 x64 Pro
Router: Asuswrt-Merlin

Re: Call log duration no longer accurate

Postby gonfo » 05/27/2022

That's disappointing but thank you for looking into it
gonfo
Just Passing Thru
 
Posts: 2
Joined: 05/27/2022
SIP Device Name: Spa 122
ISP Name: Rogers
Computer OS: windows
Router: asus

Re: Call log duration no longer accurate

Postby Liptonbrisk » 05/30/2022

You're welcome. Sorry for the inconvenience.
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/en-us/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at viewforum.php?f=15.
User avatar
Liptonbrisk
Technical Support
 
Posts: 2209
Joined: 04/26/2010
SIP Device Name: OBi202
Firmware Version: 3.2.2 (Build:8680EX)
ISP Name: Cable
Computer OS: Windows 10 x64 Pro
Router: Asuswrt-Merlin


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