Is it possible to use oy own Grandstream HT801 ?

Have a question or problem with your Fongo Home Phone service? This forum is the place to get help from both staff and fellow community members.
Visit The Fongo Home Phone Support Knowledge-base for more.
electronics2001
One Hit Wonder
Posts: 1
Joined: 06/15/2023

Is it possible to use oy own Grandstream HT801 ?

Post by electronics2001 »

I already have a GrandStream HT801 which is not locked.
My question is: if I register with fongo, then do I have the option to not purchase the adapter and configure my own instead ?
User avatar
Liptonbrisk
Technical Support
Posts: 3012
Joined: 04/26/2010
SIP Device Name: Obihai 202/2182, Groundwire
Firmware Version: various
ISP Name: FTTH
Computer OS: Windows 64 bit
Router: Asuswrt-Merlin & others

Re: Is it possible to use oy own Grandstream HT801 ?

Post by Liptonbrisk »

electronics2001 wrote: My question is: if I register with fongo, then do I have the option to not purchase the adapter and configure my own instead ?
The option is not available online, and Fongo does not publish its provisioning link.

Is this scenario technically possible? Yes. Will Fongo allow it? I don't know for sure, but I suspect the answer is no.
https://support.fongo.com/hc/en-us/arti ... ome-Phone-

Support staff is not obliged to read or respond to posts here. These are user-to-user support forums. If you would like an official response, submit a ticket: https://support.fongo.com/hc/requests/new.

You can check your ticket status by logging in at https://support.fongo.com/hc/requests. That's an account for tickets (zendesk) only and is completely separate from your Fongo Home Phone or any other Fongo account you may have. Use the same email address that you use to submit tickets. Do not use the same password as your Fongo Home Phone account. Again, these two accounts are unrelated.

Support staff does not respond to tickets on weekends or holidays. Support hours are 9 a.m. until 4 p.m. EST.

Visit https://status.fongo.com/.
If "Support System" indicates "Degraded Performance", ticket response time can take up to a week.
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at http://forum.fongo.com/viewforum.php?f=15.