What do you hear when the other caller hangs up?

Have a question or problem with your Fongo Home Phone service? This forum is the place to get help from both staff and fellow community members.
Visit The Fongo Home Phone Support Knowledge-base for more.
bobG
Just Passing Thru
Posts: 3
Joined: 05/13/2024

What do you hear when the other caller hangs up?

Post by bobG »

Just curious, what am i supposed to hear when the other caller ends the call before i do? Because right now as soon as they hang up, i hear a busy signal. Where as width a landline, or even my last voip provider (videotron), i would hear a click and dial tone.

This doesn't affect my call in any way, just a little annoying to hear, so i'm wondering if its normal. Thanks!
User avatar
Liptonbrisk
Technical Support
Posts: 3004
Joined: 04/26/2010
SIP Device Name: Obihai 202/2182, Groundwire
Firmware Version: various
ISP Name: FTTH
Computer OS: Windows 64 bit
Router: Asuswrt-Merlin & others

Re: What do you hear when the other caller hangs up?

Post by Liptonbrisk »

This is likely related to the "Loop Current Disconnect" setting in the ATA. I suspect it needs to be enabled, and it's probably not. Unfortunately, the Grandstream HT-801 is locked to Fongo's configuration server, so you can't test (even if you could make changes yourself, after rebooting, the settings would be reset by the server automatically). If that setting is enabled, possibly "Loop Current Disconnect Duration" and "Play busy/reorder tone
before Loop Current Disconnect" settings need to be adjusted.

You could submit a ticket to Fongo and ask whether "Loop Current Disconnect" is enabled in your ATA: https://support.fongo.com/hc/requests/new. If that setting is enabled though, then you would need to check whether disabling "Play busy/reorder tone
before Loop Current Disconnect" makes a difference.

I don't have a Grandstream HT-801 ATA and don't use Fongo Home Phone, so I can't test.
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at http://forum.fongo.com/viewforum.php?f=15.