New Route Not Being Saved

[Scubadoo]

I have tried to update the route in Fongo Works multiple times but the new routing is not being saved. I had issues in the past where it was slow to save but ultimately worked. Is this a temporary Sunday morning glitch?

[Liptonbrisk]

If you need to reach Fongo Support staff to report an issue, you can submit a ticket here: https://support.fongo.com/hc/requests/new

Visit https://status.fongo.com/.
If "Support System" indicates "Partial Outage" or "Degraded Performance", ticket response time can take up to a week.


You can check your ticket status by logging in at
https://support.fongo.com/hc/requests. That's an account for tickets
(zendesk) only and is completely separate from any Fongo account you may have. If you don't have a zendesk account yet, click "Sign Up" after visiting the link. Use the same email address that you use to submit tickets. Do not use the same password as your Fongo Works
account. Again, these two accounts are unrelated.

These are user-to-user support forums. Fongo support staff is not obligated to respond or read posts here.

Support staff does not respond to tickets on weekends or Canadian holidays.
Support hours are 9 a.m. until 4 p.m. EST.

Fongo does have https://twitter.com/Fongo_Support. I'm not sure if anyone
there responds to direct messages.

Similarly, they appear to be on Facebook:
https://www.facebook.com/FongoMobile/. I don't know whether they'll respond to you there.