Unable to make inbound/outbound calls

[beniluul]

The Linksys device currently shows "Line 1 Status - Registration State: Registered" and SIP Settings within freephoneline.ca currently shows "SIP Status: connected".

However, for inbound calls a message says "The user you are trying to reach is unavailable" and hangs up. And for outbound calls a message says "This call is not covered by your plan".

What are common causes for this problem?

[Liptonbrisk]

However, for inbound calls a message says "The user you are trying to reach is unavailable" and hangs up.

Login at https://www.freephoneline.ca/followMeSettings, "Disable" Follow Me, click "submit", and test again with an incoming calls. That can happen when both channels are used. Freephoneline has 2 channels. That means a maximum of 2 calls can be active at any time. However, since both channels will be used when two active calls exist, no further incoming or outgoing calls will work.

Also refer to viewtopic.php?t=20532 to ensure your ATA is configured properly. Follow the steps down the list.



With respect to using Follow Me . . .

viewtopic.php?p=6853#p6853

When you use follow-me, both account channels are in use, much like having a 3-way phone call, except it's outside world into FPL, then FPL back out to follow-me

Today, with Follow Me enabled, this happens:

1. When the first incoming call is from a non-Fongo (not FPL, not Fongo Home Phone, not Fongo Mobile) number is answered by the FPL line, all subsequent incoming calls to the same FPL number fail with 403 Auth Failed/Forbidden while the first call is active.

a. Any additional outgoing call attempted from the FPL line fails, while there's an active call on the FPL line from a non-Fongo number.


Freephoneline's call logs produce the exact same call entry twice in this Follow Me scenario with the same connect and disconnect times and numbers. In conjunction with the error message heard, 2 channels are being used: PSTN to FPL, and then FPL to the Follow me list again, despite the call being answered locally.


2. When the first incoming call is from a Fongo number (FPL, Fongo Home Phone, Fongo Mobile) is answered by the FPL line, a second incoming call to the same FPL number works, regardless of the incoming carrier number, while the first call is active. I'm also able to reach FPL's voicemail system this time without getting an error message.

a. An additional outgoing call attempted from the FPL line works, while there's an active call on the FPL line from a Fongo number.



In-network calling isn't from the outside world into FPL.

From May 26, 2010

When you use follow-me, both account channels are in use, much like having a 3-way phone call, except it's outside world into FPL, then FPL back out to follow-me

3. If an incoming call made to an FPL number is answered instead by a non-Fongo line (Rogers, Bell, or Telus number, for example) from the Follow-Me list, all subsequent incoming calls to the same FPL number fail, while the first call is active.

a) Any additional outgoing call attempted from the FPL line fails, while there's an active Follow-Me call on the non-Fongo line.


Inbound call---1 channel-->FPL number
and then
FPL number--->1 channel-->non-Fongo number

2 channels are used. No further calls can occur.



4. If an incoming call made to an FPL number is answered by a Fongo (Fongo Home Phone, Fongo Mobile, or Freephoneline) endpoint from the Follow-Me list (a Fongo number), a second incoming call to the Freephoneline number works, while the first call is active.

a. An additional outgoing call made from the FPL line works, while there's an active Follow-Me call on the Fongo (Fongo Mobile, for example) line.

And for outbound calls a message says "This call is not covered by your plan".

That's typically a response for long distance calls that require World Credits: https://support.freephoneline.ca/hc/art ... ld-Credits.
Another possibility is not having the right dial plan. Visit viewtopic.php?p=80708#p80708
For step 5 from that link, you can can make a test call to Fongo's "echo test" number by calling 226-244-4444.


Lastly, another possibility is some network issue that I'm not experiencing and can't reproduce at the moment.