[Resolved] "this account number is not valid" when attempting an outbound call

[Bro]

Hello,
As of this morning, I now get this message after attempting an outbound call : "this account number is not valid"
I was able make some calls this morning and have been able for months. When I try to call my fongo works # from another phone line, it goes straight to my fongo works voicemail (this is what I have it set to when I log into my account). I created a support ticket but no reply yet.
Any ideas?
Thanks

[Liptonbrisk]

Hello,
As of this morning, I now get this message after attempting an outbound call : "this account number is not valid"
I was able make some calls this morning and have been able for months. When I try to call my fongo works # from another phone line, it goes straight to my fongo works voicemail (this is what I have it set to when I log into my account). I created a support ticket but no reply yet.
Any ideas?
Thanks

I suspect your issues are related to this: viewtopic.php?p=82110#p82110.



--
These are user-to-user support forums. Fongo support staff is not obligated to respond or read posts here. Volunteer moderators do not have access to your account and can't resolve account-related issues since they don't work for Fongo.


Visit https://status.fongo.com/.
If "Support System" indicates "Partial Outage" or "Degraded Performance", ticket response time can take up to a week (or longer).


You can check your ticket status by logging in at
https://support.fongo.com/hc/requests. That's an account for tickets
(zendesk) only and is completely separate from your Fongo Works account or
any other Fongo account you may have. If you don't have a zendesk account yet, click "Sign Up" after visiting the link.
Use the same email address that you use to submit tickets. Do not use the same password as your Freephoneline or Fongo Mobile
account. Again, these accounts are unrelated.

If your ticket is closed, open another: https://support.fongo.com/hc/requests/new

This is the escalation process: https://support.fongo.com/hc/articles/2 ... -Complaint.




Support staff does not respond to tickets on weekends or Canadian holidays.
Support hours are 9 a.m. until 4 p.m. EST.

Fongo does have https://twitter.com/Fongo_Support. I'm not sure if anyone
there responds to direct messages.

Similarly, they appear to be on Facebook: https://www.facebook.com/FongoMobile/. I don't know whether they'll respond to you there.

[Bro]

Thank you.
This morning I attempted an outbound call and it now works normally. It looks like the problem was related to the system upgrade as you suggested.

[Liptonbrisk]

This morning I attempted an outbound call and it now works normally. It looks like the problem was related to the system upgrade as you suggested.

Thanks for letting me know and updating this thread!

It appears that the work is completed now: https://status.fongo.com/maintenances/fLGd2gRW6A8K.