number transferred over to Fongo Mobile

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Karlyto
Just Passing Thru
Posts: 2
Joined: 01/15/2025

number transferred over to Fongo Mobile

Post by Karlyto »

Hello Fongo community,

I have submitted a request to transfer my phone number over to Fongo mobile on December 30th,2024.

See below I have received a reply from Fongo saying that Fongo verified that my number 647 can be moved to Fongo.

However I’m confused as I have already paid the fee but I haven't received any update so far.
I would appreciative if someone could help me with this.

Additional info :

Existing Fongo number : 1-647

thanks,

Fongo's message received
"Hi

Thank you for your interest in transferring your existing phone number: 647 to Fongo.
We have verified that 647 can be moved to Fongo.
We have unlocked the Online Store for you.

You may now log into your Fongo Mobile account at https://www.fongo.com and click the Online Store link to purchase the Number Transfer.

Thank you for using Fongo.


Best Regards | Respectueusement,

Fongo Support"
User avatar
Liptonbrisk
Technical Support
Posts: 3171
Joined: 04/26/2010
SIP Device Name: Obihai 202/2182, Groundwire
Firmware Version: various
ISP Name: FTTH
Computer OS: Windows 64 bit
Router: Asuswrt-Merlin & others

Re: number transferred over to Fongo Mobile

Post by Liptonbrisk »

Hello,

Please familiarize yourself with the forum rules: viewtopic.php?t=5


"Your account:

Please exercise caution when disclosing personal information about your account on the forum. It is ill advised to post your complete phone number, email address or to provide your username and password to a stranger."

I'm now going to edit the phone numbers you've posted, since I don't want you to receive spam and end up on telemarketing lists. Please don't post your Fongo account numbers (nor the one you wish to port) publicly.

Refer to https://support.fongo.com/hc/articles/4 ... le-Port-in for porting information.

Also refer to https://support.fongo.com/hc/articles/2 ... o-services

What you've posted proves that you've made an online inquiry and received an automated response. However, since I don't work for Fongo, I can't verify whether a $25+tax transaction (or any transaction) has been received or processed by Fongo, nor can I handle porting issues. No one who posts regularly on these forums can.

To resolve your issue, you must submit a ticket: https://support.fongo.com/hc/requests/new. Choose "Fongo Mobile"-->"Port-In Inquiry" for the issue type.

--
These are user-to-user support forums. Fongo Support staff is not obligated to respond here, and there's no guarantee forum posts are read by staff.

Also, none of the volunteer moderators here work for Fongo. We don't have access to your account.

Visit https://status.fongo.com/.
If "Support System" indicates "Partial Outage" or "Degraded Performance", ticket response time can take up to a week (or longer).


You can check your ticket status (after submitting one) by logging in at
https://support.fongo.com/hc/requests. That's an account for tickets
(zendesk) only and is completely separate from your Fongo Mobile account or
any other Fongo account you may have. If you don't have a zendesk account yet, click "Sign Up" after visiting the link.
Use the same email address that you use to submit tickets. Do not use the same password as your Fongo Mobile
account. Again, these two accounts are unrelated.

Support staff does not respond to tickets on weekends or Canadian holidays.
Support hours are 9 a.m. until 4 p.m. EST. They are not obligated to respond
on the these user-to-user forums.



Fongo does have https://twitter.com/Fongo_Support. I'm not sure if anyone
there responds to direct messages.

Similarly, they appear to be on Facebook:
https://www.facebook.com/FongoMobile/. I don't know whether they'll respond to you there.

Visit https://support.fongo.com/hc/articles/2 ... -Complaint
for information on ticket escalation.
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at http://forum.fongo.com/viewforum.php?f=15.
Karlyto
Just Passing Thru
Posts: 2
Joined: 01/15/2025

Re: number transferred over to Fongo Mobile

Post by Karlyto »

thank you so much for your help, guidance and advices, well appreciated.