25.1.28 Freephoneline voicemail not copying to email
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25.1.28 Freephoneline voicemail not copying to email
Got a voicemail this morning. I can hear it on my phone, but it's not copying to email. Voicemails did yesterday. I certainly haven't changed anything with my email (gmail) or Freephoneline.
I saw the post about this from October 2024. It seemed a very long, complicated problem, and I cannot comprehend any of it.
I did the same things that person did — I took a look at Freephoneline settings and noted that nothing had changed. I clicked "Update" just to be sure, and tested voicemail (called my phone with my cell). Sure enough, voicemail is accessible by phone, but doesn't show up in email. It is not in Spam.
I don't know if it's relevant, but the Freephoneline account website seems incredibly slow today.
I added @vm.fongo.com to my filters to go straight to Primary Inbox, contains the words, mark as important. Tried leaving a voicemail. Still didn't go to email.
I really need a solution to this as my internet service can be spotty, meaning voicemails will be lost if someone calls while its out.
Thanks.
I saw the post about this from October 2024. It seemed a very long, complicated problem, and I cannot comprehend any of it.
I did the same things that person did — I took a look at Freephoneline settings and noted that nothing had changed. I clicked "Update" just to be sure, and tested voicemail (called my phone with my cell). Sure enough, voicemail is accessible by phone, but doesn't show up in email. It is not in Spam.
I don't know if it's relevant, but the Freephoneline account website seems incredibly slow today.
I added @vm.fongo.com to my filters to go straight to Primary Inbox, contains the words, mark as important. Tried leaving a voicemail. Still didn't go to email.
I really need a solution to this as my internet service can be spotty, meaning voicemails will be lost if someone calls while its out.
Thanks.
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Re: 25.1.28 Freephoneline voicemail not copying to email
Then you're doing better than me because I didn't receive any voicemail for a message that I left while testing.
1. I left a voicemail message at 10:39 a.m. EST
When I login at https://www.freephoneline.ca/mailbox, I don't see the voicemail entry.
I haven't received an email.
And there's no voicemail notification on my phone. Dialing *98 at 10:51 a.m. EST indicates I have no voicemail for that call.
2. I tested again at 10:50 a.m. EST, by calling a FPL number and leaving a message, and I received the voicemail notification. Message Waiting Indicator (MWI) was triggered quickly on my phone this time. I was able hear my test message when dialing *98. When I logged in at https://www.freephoneline.ca/mailbox, I saw nothing.
Checking email logs, I see no email sent to the server (me) from Fibernetics/Fongo for either message.
I'm not sure if the problem is related to this https://status.fongo.com/incidents/TdoZx4BpkyDE (affects Fongo Mobile visual voicemail).
I'll try contacting Fongo about this.
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at http://forum.fongo.com/viewforum.php?f=15.
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Re: 25.1.28 Freephoneline voicemail not copying to email
Just to update, Fongo is aware that voicemail isn’t functioning normally, and their "switch vendor is engaged" (3rd party responsible for resolving this problem).
I have no idea how long the problem will take to resolve.
I have no idea how long the problem will take to resolve.
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at http://forum.fongo.com/viewforum.php?f=15.
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Re: 25.1.28 Freephoneline voicemail not copying to email
Thanks, Liptonbrisk. That's very good to know.
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Re: 25.1.28 Freephoneline voicemail not copying to email
Test #1 above made me a little nervous. That voicemail I left doesn't seem to exist or have been saved anywhere.
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at http://forum.fongo.com/viewforum.php?f=15.
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Re: 25.1.28 Freephoneline voicemail not copying to email
The voicemails have started to roll in.
A voicemail I left on 25.1.28 at 10.30am arrived in email at 2.47am 25.1.29. Most of is cut off and it is unintelligible.
The voicemail I left at 11.00am on 25.1.28 arrived in email 2.01pm 25.1.29
The voicemail I left at 11.39am 25.1.28 arrived in email at 12.42pm 25.1.29
A voicemail left for me at 9.00am 25.1.27 arrived in email at 1.56pm 25.1.29
The voicemail I left at 11.39am 25.1.29 has not arrived in email as of 2.08pm 25.1.29
So far voicemails being forwarded to email are out of order, and one is distorted and unintelligible.
A voicemail I left on 25.1.28 at 10.30am arrived in email at 2.47am 25.1.29. Most of is cut off and it is unintelligible.
The voicemail I left at 11.00am on 25.1.28 arrived in email 2.01pm 25.1.29
The voicemail I left at 11.39am 25.1.28 arrived in email at 12.42pm 25.1.29
A voicemail left for me at 9.00am 25.1.27 arrived in email at 1.56pm 25.1.29
The voicemail I left at 11.39am 25.1.29 has not arrived in email as of 2.08pm 25.1.29
So far voicemails being forwarded to email are out of order, and one is distorted and unintelligible.
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Re: 25.1.28 Freephoneline voicemail not copying to email
I still haven't received any emails for voicemails left yesterday.
However, I did leave a voicemail just now, and email was received.
Also, this time, when I log into https://www.freephoneline.ca/mailbox, I do see the voicemail message that I just left.
However, I did leave a voicemail just now, and email was received.
Also, this time, when I log into https://www.freephoneline.ca/mailbox, I do see the voicemail message that I just left.
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at http://forum.fongo.com/viewforum.php?f=15.
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Re: 25.1.28 Freephoneline voicemail not copying to email
I see this morning's message when I log into the mailbox, too. The voice mail took about ten minutes to show on my phone, and about an hour to show in my email.
When I left a test voicemail this morning, I noticed that the ringtone I was hearing as I called, was the usual, expected, single long ring. Yesterday it was two short rings. So that was odd.
When I left a test voicemail this morning, I noticed that the ringtone I was hearing as I called, was the usual, expected, single long ring. Yesterday it was two short rings. So that was odd.
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Re: 25.1.28 Freephoneline voicemail not copying to email
Today is an improvement, at least. Hopefully the problem will be completely fixed soon.
You can check periodically at https://status.fongo.com/ to see whether "Partial Outage" for "Voicemail Services" changes.
You can check periodically at https://status.fongo.com/ to see whether "Partial Outage" for "Voicemail Services" changes.
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at http://forum.fongo.com/viewforum.php?f=15.
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Re: 25.1.28 Freephoneline voicemail not copying to email
I received voicemail emails from January 28th today. I didn't receive an email for the voicemail message that was never saved though.
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at http://forum.fongo.com/viewforum.php?f=15.
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Re: 25.1.28 Freephoneline voicemail not copying to email
I just left a voicemail at 4.01pm, and it was in both my phone and email by 4.02pm.
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Re: 25.1.28 Freephoneline voicemail not copying to email
8.20 this morning (25.1.31), the voicemail I left at 11.39am 25.1.29, arrived in email.
It's concerning that you still haven't received one of your test emails, Liptonbrisk. I wonder if it'll straggle in eventually?
It's concerning that you still haven't received one of your test emails, Liptonbrisk. I wonder if it'll straggle in eventually?
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Re: 25.1.28 Freephoneline voicemail not copying to email
In test #1 (above), the voicemail wasn't saved at all. Dialing *98 didn't indicate the message was saved. There was nothing to play back. So, I don't think I'll be getting the email at all for test #1.
I did receive all other voicemails left on the 28th, eventually.
I received a voicemail message that was left at 1:09 p.m. today. The email took 4 minutes to arrive.
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at http://forum.fongo.com/viewforum.php?f=15.