Fongo Works Fax

[to_munda]

Hi guys,
Does the Free Fongo Works offer incoming Fax to email service?

[Liptonbrisk]

According to https://www.fongo.com/services/fongo-wo ... es/faxing/, faxing, including fax to email, requires the pro upgrade.


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If you need to reach Fongo Support staff to asks questions or report an issue, you can submit a ticket here: https://support.fongo.com/hc/requests/new

Visit https://status.fongo.com/.
If "Support System" indicates "Partial Outage" or "Degraded Performance", ticket response time can take up to a week.


You can check your ticket status by logging in at
https://support.fongo.com/hc/requests. That's an account for tickets
(zendesk) only and is completely separate from any Fongo account you may have. If you don't have a zendesk account yet, click "Sign Up" after visiting the link. Use the same email address that you use to submit tickets. Do not use the same password as your Fongo Works
account. Again, these two accounts are unrelated.

These are user-to-user support forums. Fongo support staff is not obligated to respond or read posts here.

Support staff does not respond to tickets on weekends or Canadian holidays.
Support hours are 9 a.m. until 4 p.m. EST.

Fongo does have https://twitter.com/Fongo_Support. I'm not sure if anyone
there responds to direct messages.

Similarly, they appear to be on Facebook:
https://www.facebook.com/FongoMobile/. I don't know whether they'll respond to you there.

[to_munda]

According to https://www.fongo.com/services/fongo-wo ... es/faxing/, faxing, including fax to email, requires the pro upgrade.


--
If you need to reach Fongo Support staff to asks questions or report an issue, you can submit a ticket here: https://support.fongo.com/hc/requests/new

Visit https://status.fongo.com/.
If "Support System" indicates "Partial Outage" or "Degraded Performance", ticket response time can take up to a week.


You can check your ticket status by logging in at
https://support.fongo.com/hc/requests. That's an account for tickets
(zendesk) only and is completely separate from any Fongo account you may have. If you don't have a zendesk account yet, click "Sign Up" after visiting the link. Use the same email address that you use to submit tickets. Do not use the same password as your Fongo Works
account. Again, these two accounts are unrelated.

These are user-to-user support forums. Fongo support staff is not obligated to respond or read posts here.

Support staff does not respond to tickets on weekends or Canadian holidays.
Support hours are 9 a.m. until 4 p.m. EST.

Fongo does have https://twitter.com/Fongo_Support. I'm not sure if anyone
there responds to direct messages.

Similarly, they appear to be on Facebook:
https://www.facebook.com/FongoMobile/. I don't know whether they'll respond to you there.

Thanks for your reply. So, I guess, that option is only available to the Pro upgrades
And the regular Fongo mobile has that service included for free!
What a bummer!

[Liptonbrisk]

Thanks for your reply.

You're welcome.

So, I guess, that option is only available to the Pro upgrades

Based on what's advertised at https://www.fongo.com/services/fongo-wo ... es/faxing/

And the regular Fongo mobile has that service included for free!

Yes, you can't fax from Fongo Mobile though.