How to keep Freephoneline number?

[akoei]

With Freephoneline PC app is no longer working, there is no way to make outgoing call to prevent account from entering dormant. Any idea/way to keep the number?

[Liptonbrisk]

Any idea/way to keep the number?

There's two ways:

1) Buy a VoIP unlock key, and pay the monthly 911 fee

(login at https://www.freephoneline.ca/login?page ... ToPurchase)

or

2) Port out (Fongo Mobile is an option if you have a smartphone that supports the app)

Related Links
https://support.freephoneline.ca/hc/art ... r-Port-out
https://support.freephoneline.ca/hc/art ... o-services
https://support.fongo.com/hc/articles/4 ... le-Port-in

If you wish to discuss your situation with support staff, since those who post here regularly do not work for Fongo, submit a ticket: https://support.fongo.com/hc/requests/new

Fongo employees are not obligated to read or respond on these user-to-user support forums.

--
You can check your ticket status by logging in at
https://support.fongo.com/hc/requests. That's an account for tickets
(zendesk) only and is completely separate from your Freephoneline account or
any other Fongo account you may have. If you don't have a zendesk account yet, click "Sign Up" after visiting the link.
Use the same email address that you use to submit tickets. Do not use the same password as your Freephoneline or Fongo Mobile
account. Again, these accounts are unrelated.



Support staff does not respond to tickets on weekends or Canadian holidays.
Support hours are 9 a.m. until 4 p.m. EST.

Fongo does have https://twitter.com/Fongo_Support. I'm not sure if anyone
there responds to direct messages.

Similarly, they appear to be on Facebook:
https://www.facebook.com/FongoMobile/. I don't know whether they'll respond to you there.