Phone adapter no signal, light blinking

[badaboom]

Hey there

I got my line transferred to Fogo last Monday.

Yesterday I plug the adapter and all I get is two lights on, the power and the Net. The phone icon blinks three times then stops, and it repeats endlessly. So last night I unplug it and repluged it this morning same issue.

I restarted my router, then unplug wait 2 min then replug adapter and still no signal.

When I call to my transferred number, I get the message the user in unavailable and asked to leave a message.

In my Fongo account I can see all phone call reveived and the messages left (cant listen to them though), I yes I do receive and email when a message if left and from my mobile I can listen to the message.

I also make sure that my old provider has released my phone number to Fongo.

Is it possible the transfer is not completed or a step has been missing from Fongo?

Thanks

[Liptonbrisk]

Yesterday I plug the adapter and all I get is two lights on, the power and the Net. The phone icon blinks three times then stops, and it repeats endlessly. So last night I unplug it and repluged it this morning same issue.

You can tell what the light pattern on the ATA indicates: http://www.grandstream.com/sites/defaul ... _guide.pdf (page 18)


a. The power light should be solid on.

b. The internet light should be solid on (or flashing rapidly indicating traffic). If it's off that indicates an ethernet connection problem to the ATA.

c. The phone light should be solid on (blue with HT-801), indicating registration with Fongo Home Phone. If it's off, that means the ATA isn't registered.

If it's slowly blinking that means you have voicemail waiting.
Dial *98. Follow the prompts to listen to and to delete all voicemail. Then wait a few minutes afterwards to see if you get a solid phone light on the ATA.

If the phone light is blinking once every second that means the phone is off-hook or busy. Hang up the phone.

I restarted my router, then unplug wait 2 min then replug adapter and still no signal.

Well, a slowly blinking pattern usually indicates you have voicemail waiting (unless it's blinking once per second while the phone is off-hook or busy).

Otherwise, If you ported your own number, and if the ATA's phone light is permanently off, possibly Fongo needs to update configuration for the ATA.
A complete absence of the phone led light (unless the blinking indicates voicemail) on the ATA means it’s not successfully registered with Fongo’s server.

When I call to my transferred number, I get the message the user in unavailable and asked to leave a message.

You need to determine whether you're reaching Fongo's voicemail system or the voicemail system from the previous carrier. If you've reached the voicemail system for your previous carrier, then it's likely that porting hasn't been completed fully.

Here's how to check Fongo Home Phone's voicemail: https://support.fongo.com/hc/articles/2 ... Home-Phone

Is the problem that no incoming calls work (ring)?

a) Determine whether you're reaching the voicemail system for your previous service provider. If you are, then porting hasn't fully completed. Number transfers can take up to 10 business days to complete, and routes can take awhile to update fully: https://support.fongo.com/hc/articles/2 ... o-services. Submit a ticket to Fongo (see below) for more information. Don't continue to steps b and c if porting hasn't been completed.

b) Otherwise, dial *79 to see if disabling Do Not Disturb makes any difference. Accidentally enabling Do Not Disturb (*78) sends all incoming calls straight to Fongo Home Phone's voicemail system.

c) You can refer to everything up to step 6 from viewtopic.php?t=20539. For Step 12, you would need to request that Fongo support (via a ticket) places you on an alternate Fongo server if it turns out that SIP ALG is the problem. Basically I would need to know what brand and model modem and router you're using if you want to see if I can find a way to disable SIP ALG for you.

--
(General Info)
You can submit a ticket here: https://support.fongo.com/hc/requests/new

These are user-to-user support forums. Fongo Support staff is not obligated to respond here, and there's no guarantee forum posts are read by staff.

Also, none of the volunteer moderators here work for Fongo. We don't have access to your account.

In the event the phone light is ever permanently off on the ATA, keep in mind that the ATA is supposed to be provisioned or configured by Fongo's provisioning server automatically. Installation instructions are located at https://support.fongo.com/hc/articles/2 ... First-Time. If that doesn't work (beyond a potential firewall, SIP ALG, DNS, or DHCP issue on your LAN), I'm doubtful moderators and users here can do anything to assist. You can refer to points 1 and 2 from viewtopic.php?f=8&t=20199, but there's may be possibility that the ATA isn't provisioned (or hasn't been added to the configuration server) yet. In that case, I suspect troubleshooting is pointless. However, I doubt this situation applies to you currently (slow blinking probably indicates voicemail is waiting).



Visit https://status.fongo.com/.
If "Support System" indicates "Degraded Performance" or "Partial Outage", ticket response time can take up to a week (or longer).


You can check your ticket status by logging in at
https://support.fongo.com/hc/requests. That's an account for tickets
(zendesk) only and is completely separate from your Fongo Home Phone account or
any other Fongo account you may have. If you don't have a zendesk account yet, click "Sign Up" after visiting the link.
Use the same email address that you use to submit tickets. Do not use the same password as your Fongo Home Phone
account. Again, these two accounts are unrelated.

Support staff does not respond to tickets on weekends or Canadian holidays.
Support hours are 9 a.m. until 4 p.m. EST. They are not obliged to respond
on the these user-to-user forums.


Fongo does have https://twitter.com/Fongo_Support. I'm not sure if anyone
there responds to direct messages.
Similarly, they appear to be on Facebook. I don't know whether they'll respond to you there.

[Liptonbrisk]

To summarize . . .

The LEDs point to either a voicemail indicator or a registration issue, and the HT80x manual indicates what each pattern means.
Power should be solid; internet should be solid or flickering with traffic; phone should be solid blue when the line is registered, slow-blinking for voicemail waiting, 1 Hz blink (once every second) for off‑hook or busy, and off if unregistered.

First clear voicemail indicators: pick up the phone, dial *98, follow prompts to listen and delete all messages, and then wait a couple of minutes to see whether the Phone LED becomes solid.

If calling your Fongo Home Phone number reaches voicemail immediately, determine whether that is Fongo’s voicemail system or the previous carrier’s. If it is the old service provider’s voicemail system, number porting likely has not fully completed yet, which can cause this symptom during the transfer window.

If no incoming calls are ringing despite a solid Internet LED, ensure Do Not Disturb (DND) is not engaged; disable DND by dialing *79, and then test again.

If the Phone LED is permanently off (unregistered) after clearing voicemail, check the Ethernet link and reboot order (modem → router → ATA) and then have Fongo confirm port completion and push/verify provisioning so the adapter registers to their SIP server.

Turn off modem, router, and ATA. Turn on modem. Wait for it to be fully up and running first. Turn on router. Wait for router to be fully up and transmitting data first. Lastly, turn on ATA after everything else is up and running. That's always the proper device boot order. Your ATA should always be booted last in the device chain. 1. Modem (wait) -->2. Router (wait)-->3. ATA



For ongoing voicemail access on Fongo Home Phone, use *98 from the phone attached to the ATA. Also visit https://support.fongo.com/hc/articles/2 ... Home-Phone.

You can submit a ticket here: https://support.fongo.com/hc/requests/new

[badaboom]

Hi Liptonbrisk,

Thanks for replying, the issue at end is that when I pickup my home phone I have no signal, no dial tone. Its all silent I cant even clear any message unless I do it from the web site.

>Turn off modem, router, and ATA. Turn on modem. Wait for it to be fully up and running first. Turn on router. Wait for router to be fully up and transmitting data first. Lastly, turn on ATA after everything else is up and running. That's always the proper device boot order. Your ATA should always be booted last in the device chain. 1. Modem (wait) -->2. Router (wait)-->3. ATA <

Done that a few times and still with the same issue.
: ((((

[Liptonbrisk]

Hi Liptonbrisk,

Thanks for replying, the issue at end is that when I pickup my home phone I have no signal, no dial tone. Its all silent I cant even clear any message unless I do it from the web site.

Okay, then the ATA isn't registered with Fongo's SIP (proxy) server. You likely need to schedule a service appointment with Fongo (ATA may require a firmware update or something else).

You will need to submit a ticket: https://support.fongo.com/hc/requests/new. Refer to this thread: viewtopic.php?p=81147#p81147.

The ATA is supposed to be provisioned or configured by Fongo's provisioning server automatically. Installation instructions are located at https://support.fongo.com/hc/articles/2 ... First-Time. If that doesn't work (beyond a potential firewall, SIP ALG, DNS, or DHCP issue on your LAN), I'm doubtful moderators and users here can do anything to assist. You can refer to points 1 and 2 from viewtopic.php?f=8&t=20199, but there's a possibility that your ATA isn't provisioned (or hasn't been added to the configuration server) yet. In that case, I suspect troubleshooting is pointless.

Specifically, your ATA's MAC address may need to be provided to Fongo support staff, or your ATA may need a firmware update. You might want to request a service appointment in your ticket. Locate the MAC address of the device. It is the 12-digit HEX number on the bottom of the unit (usually). Alternatively, pick up the handset attached to the ATA and dial *** to use the IVR menu. Dial 10. Provide your ATA's MAC address when responding to your ticket.


Visit https://status.fongo.com/.
If "Support System" indicates "Degraded Performance" or "Partial Outage", ticket response time can take up to a week (or longer).


Fongo Support tickets can be submitted at
https://support.fongo.com/hc/requests/new.

You can check your ticket status by logging in at
https://support.fongo.com/hc/requests. That's an account for tickets
(zendesk) only and is completely separate from your Fongo Home Phone account or
any other Fongo account you may have. If you don't have a zendesk account yet, click "Sign Up" after visiting the link.
Use the same email address that you use to submit tickets. Do not use the same password as your Fongo Home Phone or any other Fongo service account you may have. Again, these accounts are all unrelated.

Support staff does not respond to tickets on weekends or Canadian holidays.
Support hours are 9 a.m. until 4 p.m. EST. They are not obligated to respond
on the these user-to-user forums.


Fongo does have https://twitter.com/Fongo_Support. I'm not sure if anyone
there responds to direct messages.
Similarly, they appear to be on Facebook:
https://www.facebook.com/FongoMobile/. I don't know whether they'll respond to you there.

Visit https://support.fongo.com/hc/articles/2 ... -Complaint
for information on ticket escalation.