[Resolved] Server - voip.freephoneline.ca - Down

[hanke]

It seems " voip.freephoneline.ca " is down. I switched to " voip2.freephoneline.ca " and all is working using that one. Three other family users were down as well. Network status page shows no issues.

[VladimirK]

I cycled throw all1,2, and 4 (at 6060) no connection .. very strange anyone have any idea ?

[visualhello]

Thanks Hanke that worked for me.
Happy for you to share this sooner for others to benefit.

[Liptonbrisk]

I cycled throw all1,2, and 4 (at 6060) no connection .. very strange anyone have any idea ?

2 and 4 work fine. If you'd like help, create a new thread and provide requested information from viewtopic.php?t=20199, please.

voip.freephoneline.ca is not responding to registration requests.

The Obihai ATAs and IP Phones that I'm responsible for all automatically switch to other servers because they're configured for server failover, and they're all working fine with Freephoneline.

[Liptonbrisk]

It seems " voip.freephoneline.ca " is down. I switched to " voip2.freephoneline.ca " and all is working using that one. Three other family users were down as well. Network status page shows no issues.

I've tried contacting someone at Fongo.

[Liptonbrisk]

Service for voip.freephoneline.ca was restarted. It's working now.

[hanke]

Service for voip.freephoneline.ca was restarted. It's working now.

Yes I can confirm on my end all is working. Thank you for your help again!

[Liptonbrisk]

Service for voip.freephoneline.ca was restarted. It's working now.

Yes I can confirm on my end all is working. Thank you for your help again!

Thanks for reporting. I usually don't notice if a specific server isn't responding anymore to registration requests because my SIP clients just automatically switch over to another server.

[hanke]

Well I use an SPA3102 so I cant set a fallover since its designed to failover to a PSTN line which I dont have. Family have Cisco-Linksys devices which dont either. I do have an Obihai but dont think that does either. Thanks again...

[Liptonbrisk]

Well I use an SPA3102 so I cant set a fallover since its designed to failover to a PSTN line which I dont have.

The PSTN line isn't the problem. SPA3102 can't support failover without the service provider (Fongo) offering DNS SRV records with multiple (or without you having a router or device that allows you to edit/create DNS records) server entries listed.

I do have an Obihai but dont think that does either

It does. If you would like instructions, provide the model number.
I think you have an OBi202 based on this:

I have another Freephoneline using Obihai 202

I have OBi202/302s and OBi2182s (IP Phone model).

1. Dial ***1. Enter the IP address you hear into a web browser. Login. Default username and password is "admin" (without the quotation marks).

2. Navigate to Router Configuration-->WAN Settings-->Local DNS Records

(For OBi200/300/2182 or Obihai devices without a built-in router, navigate to System Management–-->WAN Settings-->Local DNS Records)

For line 1 (presuming this is a blank line . . . just choose a blank line), enter

"voip2.freephoneline.ca={voip.freephoneline.ca:5060,2},{voip2.freephoneline.ca:5060,1},{voip4.freephoneline.ca:6060,3}" (without the quotation marks)

In this example voip2.freephoneline.ca:5060 (1) is being given priority. If there's no response on voip2.freephoneline.ca:5060 (1), then the Obihai device will attempt to register with voip.freephoneline.ca:5060 (2), and if there's no response from that server, the OBi202 finally attempts to register with voip4.freephoneline.ca:6060 (3).

I'm choosing voip2.freephoneline.ca:5060 as the primary proxy (SIP) server here because voip.freephoneline.ca tends to have the most problems (as evidenced by this thread) over the years. (I'm guessing that's because most users are registering on voip.freephoneline.ca.)

Make the primary server (1) what you're defining (what's before the equal sign on the left).


3. Click "Submit".

4. Navigate to Service Providers-->ITSP Profile used for FPL-->SIP->

a) change ProxyServer to voip2.freephoneline.ca (this needs to be what's before the equal sign)
b) change ProxyServerPort to 5060
If you want the primary server (1) to be voip4.freephoneline.ca, then use 6060 for ProxyServerPort. Otherwise, use 5060. That matters in some scenarios where the ATA boots up before the router finishes booting up.



5. Enable/check X_ProxyServerRedundancy (you will have to uncheck the default box). This setting is needed so that server failover works.

6. Set X_CheckPrimaryFallbackInterval to 7200 seconds (ATA will check to see if voip2.freephoneline.ca:5060 will work after 2 hours if it wasn't working; this will allow enough time for a temporary IP ban to clear as well on the primary proxy server, and then the ATA will register on voip2.freephoneline.ca:5060 again)

7. Click submit.

8. Reboot ATA.


You may have misinterpreted my meaning earlier. I meant that if you don’t tell me a server is down, there’s a good chance I may not know since I use server failover. So, it’s good that you posted.

[hanke]

Thank you for the instructional reply ....I will give it a try.