[Use voip4.freephoneline.ca:6060 or voip.freephoneline.ca] voip2.freephoneline.ca isn't responding to REGISTER/October 8

[ae12]

I changed the 3 obi200s I manage to use voip2.freephoneline.ca when voip.freephoneline.ca was having problem a week or two ago.
Now they're all down, and changing back from voip2 to voip fixes them.
Anyone else?

I'll try using the switchover method, but the quality of FPL in the last couple of weeks has sure tanked.

[Liptonbrisk]

From syslogs, I see

REGISTER (retransmission, same branch/CSeq) --------------------->
REGISTER (retransmission) --------------------------------------->
REGISTER (retransmission) --------------------------------------->
REGISTER (retransmission) --------------------------------------->
REGISTER (retransmission) --------------------------------------->
REGISTER (retransmission) --------------------------------------->
REGISTER (retransmission) --------------------------------------->
REGISTER (retransmission) --------------------------------------->

Transaction timeout -> SP:REG:NoResp (REGISTER failed due to no response)

Keep-alive flow failure -> REG:CRLF timeout (no response on negotiated keep-alive)

[Liptonbrisk]

Those who have setup server failover for Obihai and Poly 4xx series ATAs and Obihai IP Phones won't encounter this problem.

(OutboundProxy should be left blank with Freephoneline. There is no separate OutboundProxy server.)



1. Dial ***1. Enter the IP address you hear into a web browser. Login. Default username and password is "admin" (without the quotation marks).

2. Navigate to Router Configuration-->WAN Settings-->Local DNS Records

(For OBi200/300/2182 or Obihai devices without a built-in router, navigate to System Management–-->WAN Settings-->Local DNS Records)

For line 1 (presuming this is a blank line . . . just choose a blank line), enter

"voip2.freephoneline.ca={voip.freephoneline.ca:5060,3},{voip2.freephoneline.ca:5060,1},{voip4.freephoneline.ca:6060,2}" (without the quotation marks)

In this example voip2.freephoneline.ca:5060 (1) is being given priority. If there's no response on voip2.freephoneline.ca:5060 (1), then the Obihai device will attempt to register with voip4.freephoneline.ca:6060 (2), and if there's no response from that server, the OBi202 finally attempts to register with voip.freephoneline.ca:5060 (3).

I'm choosing voip2.freephoneline.ca:5060 (regardless of the current problem) as the primary proxy (SIP) server here because voip.freephoneline.ca tends to have the most problems over the years.

Make the primary server (1) what you're defining (what's before the equal sign on the left). So if you want primary server (1) to be voip4.freephoneline.ca instead, then use "voip4.freephoneline.ca={voip.freephoneline.ca:5060,3},{voip2.freephoneline.ca:5060,2},{voip4.freephoneline.ca:6060,1}" without the quotation marks.


3. Click "Submit".

4. Navigate to Service Providers-->ITSP Profile used for FPL-->SIP->

a) change ProxyServer to voip2.freephoneline.ca (this needs to be what's before the equal sign). If you want the primary server (1) to be voip4.freephoneline.ca, then enter voip4.freephoneline.ca for ProxyServer.
b) change ProxyServerPort to 5060
If you want the primary server (1) to be voip4.freephoneline.ca, then use 6060 for ProxyServerPort. Otherwise, use 5060. That matters in some scenarios where the ATA or IP Phone boots up before the router finishes booting up.



5. Enable/check X_ProxyServerRedundancy (you will have to uncheck the default box). This setting is needed so that server failover works.

6. Set X_CheckPrimaryFallbackInterval to 7200 seconds (ATA will check to see if voip2.freephoneline.ca:5060 will work after 2 hours if it wasn't working; this will allow enough time for a temporary IP ban to clear as well on the primary proxy server, and then the ATA will register on the primary proxy server, voip2.freephoneline.ca:5060, in the first example, again).

7. Click submit.

8. Reboot ATA.

[Liptonbrisk]

For Grandstream HT-8xx series ATA users (other Grandstream ATA users with different models may be able to modify these instructions accordingly),

1) a) Dial ***
b) Then dial 02
c) Enter the IP address you hear into a web browser.
d) Login to your ATA.

Default login password is admin.

2) Navigate to FXS Port tab (for HT-812, navigate to Profile tab) used for Freephoneline.

3) Set Primary SIP server to voip.freephoneline.ca:5060 (specifying UDP port 5060 isn't necessary, but I wanted to make the distinction between voip4.freephoneline.ca:6060 apparent for people)

4) Set Failover SIP server to "voip4.freephoneline.ca:6060" (without the quotation marks)

(or vice versa . . . you can use voip4.freeephoneline.ca:6060 for the primary sip server and voip.freephoneline.ca:5060 for the failover sip server if you prefer)

5) Set Prefer Primary SIP server to Yes (for HT-80x)
For HT-812, select "Will register to Primary Server if Primary Server responds, need to enable SIP OPTIONS/NOTIFY
Keep Alive"

6) Set Failback Timer to 120 minutes (this will allow enough time for temporary IP bans to clear)

7) Click "Apply" and "Reboot".

[Liptonbrisk]

PAP2Ts and the SPA ATA series can't support server failover without the service provider (Fongo) offering DNS SRV records with multiple (or without you having a router or device that allows you to edit/create DNS records) server entries listed. That's why I can't provide failover configuration steps for those devices.

[emporium]

Seems like voip2 is acting up and not accepting registrations (been like that for me since late afternoon).

After all these years, I finally got around to implementing the failover instructions (on my Obi202) mentioned here: viewtopic.php?p=82737#p82737 by Liptonbrisk, and now it works. Seems like it registered to voip4 for now. and will retry again in 2 hrs for voip2.

fplobi.png

Thanks for all the help and tips Liptonbrisk. It's much appreciated.


.

[Liptonbrisk]

If voip2.freephoneline.ca not working properly bothers you, you can submit a ticket: https://support.fongo.com/hc/requests/new.
Choose "My Account Inquiry" for the issue type.


You can check your ticket status by logging in at
https://support.fongo.com/hc/requests. That's an account for tickets
(zendesk) only and is completely separate from your Freephoneline account or
any other Fongo account you may have. If you don't have a zendesk account yet, click "Sign Up" after visiting the link.
Use the same email address that you use to submit tickets. Do not use the same password as your Freephoneline
account. Again, these accounts are unrelated.

If your ticket is closed, you can submit another ticket: https://support.fongo.com/hc/requests/new (Choose "My Account Inquiry" for the final issue type.)

This is the escalation process: https://support.fongo.com/hc/articles/2 ... -Complaint.




Support staff does not respond to tickets on weekends or Canadian holidays.
Support hours are 9 a.m. until 4 p.m. EST.

Fongo does have https://twitter.com/Fongo_Support. I'm not sure if anyone
there responds to direct messages.

Similarly, they appear to be on Facebook:
https://www.facebook.com/FongoMobile/. I don't know whether they'll respond to you there.

[Liptonbrisk]

Thanks for all the help and tips Liptonbrisk. It's much appreciated.

You're very welcome! Server failover is why I often don't notice unless someone posts.

[Liptonbrisk]

Anyone else?

Everyone.

I use server failover and didn't notice the problem since incoming calls having been working all month for everyone's devices I'm responsible for.

[Liptonbrisk]

Do not use voip3.freephoneline.ca, which can lead to account suspension.

"Use of Fongo SIP Servers that are not listed in this document will result in your account being suspended."

Visit https://support.freephoneline.ca/hc/art ... redentials.

voip4.freephoneline.ca:6060 will work for everyone (doesn't just apply to Rogers customers).

[Liptonbrisk]

I have tried contacting Fongo about the issue. I don't know if I'll get a response.