Forgot Pawword

[DougP]

My phone died and I wanted to log in on another phone but do not remember my password. I did the forgot/change password button and put in my email but I never got the email.

[Liptonbrisk]

If you can't find the email after logging into your webmail account and navigating to your spam folder, submit a ticket: https://support.fongo.com/hc/requests/new

No one who posts here regularly can help you with account issues.

I do not work for Fongo.
--

(General Info)

These are user-to-user support forums. Fongo Support staff is not obligated to respond here, and there's no guarantee forum posts are read by staff.

Also, none of the volunteer moderators here work for Fongo. We don't have access to your account.



Visit https://status.fongo.com/.
If "Support System" indicates "Degraded Performance" or "Partial Outage", ticket response time can take up to a week (or longer).


You can check your ticket status by logging in at
https://support.fongo.com/hc/requests. That's an account for tickets
(zendesk) only and is completely separate from your Fongo Mobile account or
any other Fongo account you may have. If you don't have a zendesk account yet, click "Sign Up" after visiting the link.
Use the same email address that you use to submit tickets. Do not use the same password as your Fongo Mobile
account. Again, these two accounts are unrelated.

Support staff does not respond to tickets on weekends or Canadian holidays.
Support hours are 9 a.m. until 4 p.m. EST. They are not obligated to respond
on the these user-to-user forums.


Fongo does have https://twitter.com/Fongo_Support. I'm not sure if anyone
there responds to direct messages.
Similarly, they appear to be on Facebook:
https://www.facebook.com/FongoMobile/. I don't know whether they'll respond to you there.

[Liptonbrisk]

By the way,

https://www.fongo.com/services/fongo-mo ... d-edition/

"There are two Fongo mobile apps available.

1. Fongo Mobile – Only available in the Canadian app store region and free to download. This app is intended for long-term residents in Canada, and also functions when you are travelling abroad. You intend to stay in the Canadian app store while travelling.

2. Fongo World Edition – Only available outside of Canada and costs $4.99 CAD. This app is meant for people living outside of Canada but would like a Canadian phone number.

They are separate apps with separate phone numbers and accounts. You cannot sign in on the Fongo Mobile app with a Fongo World Edition account, or vice versa."

So, it's important to have the right version of the app installed.