Need to dial 1 for income call

[samanna]

Hi,

I just registered and got 647 area code (Toronto). when I try to dial my 647 number from my land line (416) or my cell phone (647), I got a message that it is long distance and I need to dial 1 first. t is weird because 416 & 647 both are in same area (Toronto). Any suggestion?

[FONGO_steve]

Since you get the error calling into it, that means you'll have to call your phone carrier and see what's up on their end.

Keep us posted

[samanna]

Hi Steve,

It is not related to my carrier. I don't have any issue when calling to any other 647 numbers. Just for FreePhoneLine, I have to dial 1 first.

[FONGO_kris]

The issue is not with the area code 647 specifically, it is the exchange - 367, 547, 247

Your carrier may not have it in their database as a local call.

[janmic]

Hi Steve,

It is not related to my carrier. I don't have any issue when calling to any other 647 numbers. Just for FreePhoneLine, I have to dial 1 first.

samanna just try to create another account to see if the new number is subject to the same dialing rule. Because I do have two accounts with FPL both have 647-547-XXXX format and I have no problem calling them as a local call.

[samanna]

Thanks. I will try.

[Madwand]

Yes, this is your phone carrier issue, not FPL. They have not updated their tables of the "new" exchange.

I've had this many times in the past (not with a FPL #), and it's hard to escalate this to the right department as the regular call centre agents don't understand what you are talking about.

Good luck!