Fongo wireless data not working

[Jackorama]

Just a fyi, the data for Fongo Wireless, on Rogers Network, not working today for me or my husband (separate account). We also just found out that his mother is dying and he needs to leave out of town. He needs wireless service.

[Liptonbrisk]

Just a fyi, the data for Fongo Wireless, on Rogers Network, not working today for me or my husband (separate account). We also just found out that his mother is dying and he needs to leave out of town. He needs wireless service.

You can submit a support ticket request here: https://support.fongo.com/en-us/requests/new.
If you require escalation, here's the process: https://support.fongo.com/hc/articles/2 ... -complaint (also applies to Fongo Wireless).



You can check your ticket status by logging in at
https://support.fongo.com/hc/requests. That's an account for tickets
(zendesk) only and is completely separate from your Fongo Mobile account or any other Fongo account you may have. If you don't have a zendesk account yet, click "Sign Up" after visiting the link.
Use the same email address that you use to submit tickets. Do not use the same password as your Fongo Mobile
account. Again, these accounts are all unrelated.

Support staff does not respond to tickets on weekends or Canadian holidays.
Support hours are 9 a.m. until 4 p.m. EST. They are not obligated to respond
on the these user-to-user support forums.

Volunteer moderators (myself included) don't have access to anyone’s account and don't work for Fongo.


Fongo does have https://twitter.com/Fongo_Support. I'm not sure if anyone
there responds to direct messages.
Similarly, they appear to be on Facebook:
https://www.facebook.com/FongoMobile/. I don't know whether they'll respond to you there.