I have a Grandstream HT-801 adapter

[Dust]

Hello,
I have a Grandstream HT-801 adapter that I bought several years ago from Fongo. I didn't activate it because Bell offered me a 3-service package.

I'd like to subscribe to Fongo because I'm leaving Bell and won't be renewing their phone service, but my home phone number is the one I usually use.
My question is, can I register the Fongo adapter I already have and subscribed to the Fongo home phone service? Rather than ordering another one, not because it's expensive, but because of the increased electronics consumption.

Thank you

René Dostie

[Liptonbrisk]

While I believe the answer is you are required to purchase a new ATA from Fongo, you will need to contact them to confirm: https://support.fongo.com/hc/requests/new.

Alternatively, you can call 1-855-553-6646 followed by 2.

—
(General Info)

These are user-to-user support forums. Fongo Support staff is not obligated to respond here, and there's no guarantee forum posts are read by staff.

Also, none of the volunteer moderators here work for Fongo. We don't have access to your account.


Visit https://status.fongo.com/.
If "Support System" indicates "Degraded Performance" or "Partial Outage", ticket response time can take up to a week (or longer).


You can check your ticket status by logging in at
https://support.fongo.com/hc/requests. That's an account for tickets
(zendesk) only and is completely separate from your Fongo Home Phone account or
any other Fongo account you may have. If you don't have a zendesk account yet, click "Sign Up" after visiting the link.
Use the same email address that you use to submit tickets. Do not use the same password as your Fongo Home Phone
account. Again, these two accounts are unrelated.

Support staff does not respond to tickets on weekends or Canadian holidays.
Support hours are 9 a.m. until 4 p.m. EST. They are not obliged to respond
on the these user-to-user forums.


Fongo does have https://twitter.com/Fongo_Support. I'm not sure if anyone
there responds to direct messages.
Similarly, they appear to be on Facebook. I don't know whether they'll respond to you there.