Issue transferring landline phone number into Fongo

[fperras]

I have subscribed to Fongo Home Phone three weeks ago to test the service. So far, it works great to a point I am now ready to transfer my home landline phone number to Fongo (Port-In). Unfortunately, using the Online Store to initiate the request, the process fails in the last step after providing payment information with the following error:

Code: Select all

There is an 500 Error Code Comming from the server. Check out the Logs

I have created a reporting ticket three days ago and an escalation ticket earlier today but still haven't heard back from a live support. Nonetheless to say that the AI agent is helpless assisting me.

Anyone else experienced this issue?
Any solution exists to work around this issue?
How long does tickets usually get addressed?

[Liptonbrisk]

Hello,

You can try calling 855-553-6646. followed by 2.

You can also private message me with your ticket number. I can't promise that anyone else will look into the matter or respond to me since I don't work for Fongo, but I can try to notify someone. You can private message me at ucp.php?i=pm&mode=compose&u=1229

I don't know how long they take to respond to all tickets, but given that it's a billing request I would expect within a week, if you selected "Billing and Payment Inquiry".


--
(General Info)
These are user-to-user support forums. Fongo Support staff is not obligated to respond here, and there's no guarantee forum posts are read by staff.

Also, none of the volunteer moderators here work for Fongo. We don't have access to your account.


Fongo support tickets can be submitted at
https://support.fongo.com/hc/requests/new.

You can check your ticket status by logging in at
https://support.fongo.com/hc/requests. That's an account for tickets
(zendesk) only and is completely separate from your Fongo Home Phone account or
any other Fongo account you may have. If you don't have a zendesk account yet, click "Sign Up" after visiting the link.
Use the same email address that you use to submit tickets. Do not use the same password as your Fongo Home Phone
account. Again, these accounts are unrelated.

Support staff does not respond to tickets on weekends or Canadian holidays.
Support hours are 9 a.m. until 4 p.m. EST. They are not obliged to respond
on the these user-to-user forums.

Visit https://status.fongo.com/.
If "Support System" indicates "Partial Outage", ticket response time can take up to a week.

Fongo does have https://twitter.com/Fongo_Support. I'm not sure if anyone
there responds to direct messages.
Similarly, they appear to be on Facebook:
https://www.facebook.com/FongoMobile/. I don't know whether they'll respond to you there.