Unable to Login

[BoboFung]

My Fongo app logged out automatically. I can’t login with my password. So, I chose “forgot your password” to reset it. However, despite several rounds of successful resetting, it still shows authentication failed with a popup saying “email and/pr password are incorrect”. I have paid for this number for texting services and I am expecting important messages due to medical reasons. I have submitted a work ticket, but have not received any reply yet. Is there anyway that I can get my account back asap?

[Liptonbrisk]

Ensure that your app is updated to the latest version.
https://support.fongo.com/hc/articles/1 ... n-Schedule.


Also, “please ensure that you get Fongo apps from the correct marketplace:

Amazon App Store - All owners of Kindle Fire devices
Google Play - Any Android device with Google Play services installed
Apple Appstore - Any iOS, iPadOS, or MacOS device
Huawei AppGallery - An additional option for Huawei devices
Samsung Galaxy App Store - An additional option for Samsung devices”


Fongo doesn't respond to support tickets on weekends.

As I don't work for Fongo, I can't assist with account-related issues.

If no one responds to your ticket by Tuesday, private message me with your ticket number. I can't promise that anyone else will look into the matter or respond to me, but I can try to notify someone. You can private message me at ucp.php?i=pm&mode=compose&u=1229.


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(General Info)

These are user-to-user support forums. Fongo Support staff is not obligated to respond here, and there's no guarantee forum posts are read by staff.

Also, none of the volunteer moderators here work for Fongo. We don't have access to your account and are unable to help with account-related issues.



Visit https://status.fongo.com/.
If "Support System" indicates "Degraded Performance" or "Partial Outage", ticket response time can take up to a week (or longer).


You can check your ticket status by logging in at
https://support.fongo.com/hc/requests. That's an account for tickets
(zendesk) only and is completely separate from your Fongo Mobile account or
any other Fongo account you may have. If you don't have a zendesk account yet, click "Sign Up" after visiting the link.
Use the same email address that you use to submit tickets. Do not use the same password as your Fongo Mobile
account. Again, these two accounts are unrelated.

Support staff does not respond to tickets on weekends or Canadian holidays.
Support hours are 9 a.m. until 4 p.m. EST. They are not obligated to respond
on the these user-to-user forums.


Fongo does have https://twitter.com/Fongo_Support. I'm not sure if anyone
there responds to direct messages.
Similarly, they appear to be on Facebook:
https://www.facebook.com/FongoMobile/. I don't know whether they'll respond to you there.