Grandstream HT801 not provisioning. Its been 7 days.

[fatimapabani12]

I dont understand what I am supposed to do
No less than 10 times I have told them to call me anytime. ANY TIME. Is that not an appropriate time frame?
They said 'between 9-5 M-F. I said great. Call me anytime.

I gave them 2 phone numbers
Over and over I said call me anytime. How in the world can they say I did not give them a time? Is ANYTIME not an appropriate time?
What if I give a time and they are not available then?
Why is 'any time' not appropriate? What more do they want from me?

[Liptonbrisk]

I dont understand what I am supposed to do
No less than 10 times I have told them to call me anytime. ANY TIME. Is that not an appropriate time frame?

Respectfully, that is not how I conduct business with banks, doctors, or any service provider. I made the mistake of telling an ISP to call me anytime once for a technical issue on their end once. I'll never do that again.

Regardless, I believe links for remote, technical sessions probably aren't intended to be left open-ended indefinitely. That is, I wouldn't want someone to be able to connect to my PC 24/7 in some ongoing manner. I'd imagine a specific time is required.

I believe that Fongo is waiting for you to set a specific date and time.

Our technician will be available to assist you between 9 AM and 5 PM EST
on weekdays . . . . To proceed, could you please let us know your preferred time for the technical appointment? Feel free to provide multiple time slots if possible, and we'll do our best to accommodate."

So, provide them with specific dates and times. Here's an example: "Today, Tuesday, March 27th at 3 p.m. EST is preferred. Otherwise, March 31st at 12 p.m. Eastern time is suitable. If that's not good, then Wednesday, April 1st, at 9 a.m. Eastern standard time would be appreciated. Please let me know when my appointment is. The phone number to reach me at for my appointment is 1-xxx-xxx-xxx. I will have the Grandstream ATA connected to the internet, and my PC will be able to access both the internet and the ATA via a web browser."

Anyway, I figure you'll probably work your way through the same process with CCTS acting as an intermediary eventually.