Not Receiving Incoming Calls on Fongo Mobile World Edition

[moresa]

Hi Everybody,

My friend and I bought 2 Fongo World Edition numbers yesterday.
After the initial test this is the result:

1. Unable to receive incoming calls from an Intl. number.
2. Fongo to Fongo call works.
3. Fongo to Canadian number works.

As my main target is to receive intl. calls on Fongo World, please let me know if it works for anyone else.

[Liptonbrisk]

Hi,

1. Visit https://support.fongo.com/hc/articles/2 ... ngo-Mobile

"New Account

New Fongo Mobile accounts require about 48 hours to activate. During this time, you may experience some issues such as the inability to receive or make calls, text messages, and purchase add-ons. It may take up to 4 days for the phone number to activate with all international carriers."

2. Ensure international callers are dialing the correct exit code when calling Canada. Visit https://www.howtocallabroad.com/results ... lto=canada

For example, when calling from Austria (not from Fongo Mobile) to Canada, the caller would need to dial 00 1 xxx xxx xxxx.

3. If, after 4 days, incoming calls from international numbers still don't work, submit a ticket: https://support.fongo.com/hc/requests/new.
Provide the full numbers that are trying to call you in the ticket, including the date and time of the incident.

a) Login at https://account.fongo.com/doGetCallLogs, select the current month, and click "submit"

If you see the call listed, provide the full "Date, From, To, Location, and Duration" details in the ticket.

[Liptonbrisk]

(General Info)

These are user-to-user support forums. Fongo Support staff is not obligated to respond here, and there's no guarantee forum posts are read by staff.

Also, none of the volunteer moderators here work for Fongo. We don't have access to your account(s).

If you would like an official response, you can submit a ticket here:
https://support.fongo.com/hc/requests/new.

Visit https://status.fongo.com/.
If "Support System" indicates "Partial Outage", ticket response time can take up to a week (or longer).


You can check your ticket status by logging in at
https://support.fongo.com/hc/requests. That's an account for tickets
(zendesk) only and is completely separate from your Fongo Mobile account or any other Fongo account you may have. If you don't have a zendesk account yet, click "Sign Up" after visiting the link.
Use the same email address that you use to submit tickets. Do not use the same password as your Fongo Mobile
account. Again, these accounts are all unrelated.

Support staff does not respond to tickets on weekends or Canadian holidays.
Support hours are 9 a.m. until 4 p.m. EST. They are not obligated to respond
on the these user-to-user support forums.


Fongo does have https://twitter.com/Fongo_Support. I'm not sure if anyone
there responds to direct messages.
Similarly, they appear to be on Facebook:
https://www.facebook.com/FongoMobile/. I don't know whether they'll respond to you there.