Registration for the World Edition

[Vibin]

I’m unable to register my login through fongo world edition ios app, could anyone help me with registration

[Liptonbrisk]

Refer to https://support.fongo.com/hc/articles/2 ... Mobile-App

By the way, Fongo World Edition is not available in Canadian app stores, so I'm uncertain if new registrations for the World Edition are possible from Canadian IPs. If you require confirmation, submit a ticket: https://support.fongo.com/hc/requests/new.
--
(General Info)

These are user-to-user support forums. Fongo Support staff is not obligated to respond here, and there's no guarantee forum posts are read by staff.

Also, none of the volunteer moderators here work for Fongo. We don't have access to your account(s).

If you would like an official response, you can submit a ticket here:
https://support.fongo.com/hc/requests/new.

Visit https://status.fongo.com/.
If "Support System" indicates "Partial Outage", ticket response time can take up to a week (or longer).


You can check your ticket status by logging in at
https://support.fongo.com/hc/requests. That's an account for tickets
(zendesk) only and is completely separate from your Fongo World account or any other Fongo account you may have. If you don't have a zendesk account yet, click "Sign Up" after visiting the link.
Use the same email address that you use to submit tickets. Do not use the same password as your Fongo World Edition
account. Again, these accounts are all unrelated.

Support staff does not respond to tickets on weekends or Canadian holidays.
Support hours are 9 a.m. until 4 p.m. EST. They are not obligated to respond
on the these user-to-user support forums.


Fongo does have https://twitter.com/Fongo_Support. I'm not sure if anyone
there responds to direct messages.
Similarly, they appear to be on Facebook:
https://www.facebook.com/FongoMobile/. I don't know whether they'll respond to you there.

[[email protected]]

Hi,
I'm living in Europe. Last week I paid and installed Fongo world from Google Play store. Since that moment I tried every day even on different devices but got the same error "We were unable to validate your registration information. Please try again later".
I submitted a support ticket but still no response. How long should I wait?

[Liptonbrisk]

Refer to https://support.fongo.com/hc/articles/2 ... Mobile-App

If you have just registered for the app and have never signed in before, ensure that you have clicked the activation link from the registration email, which was sent to you after you registered for the account

Check your junk, spam, and deleted folders in your email for the registration email. Add fongo.com to your safe senders list.
If you did not receive the registration email, you may have entered your email address wrong or your account wasn't created. Try to create another account.

I submitted a support ticket but still no response. How long should I wait?

Ticket responses can take several business days. If you don't receive a response by Wednesday, you can private message me your ticket number at ucp.php?i=pm&mode=compose&u=1229. I can't promise that anyone else will look into the matter or respond to me since I don't work for Fongo, but I can try to notify someone.

--
(General Info)

These are user-to-user support forums. Fongo Support staff is not obligated to respond here, and there's no guarantee forum posts are read by staff.

Also, none of the volunteer moderators here work for Fongo. We don't have access to your account(s).

If you would like an official response, you can submit a ticket here:
https://support.fongo.com/hc/requests/new.

Visit https://status.fongo.com/.
If "Support System" indicates "Partial Outage", ticket response time can take up to a week (or longer).


You can check your ticket status by logging in at
https://support.fongo.com/hc/requests. That's an account for tickets
(zendesk) only and is completely separate from your Fongo World account or any other Fongo account you may have. If you don't have a zendesk account yet, click "Sign Up" after visiting the link.
Use the same email address that you use to submit tickets. Do not use the same password as your Fongo World Edition
account. Again, these accounts are all unrelated.

Support staff does not respond to tickets on weekends or Canadian holidays.
Support hours are 9 a.m. until 4 p.m. EST. They are not obligated to respond
on the these user-to-user support forums.


Fongo does have https://twitter.com/Fongo_Support. I'm not sure if anyone
there responds to direct messages.
Similarly, they appear to be on Facebook:
https://www.facebook.com/FongoMobile/. I don't know whether they'll respond to you there.