Echo problem on receiver's side of conversation

[MikeC]

Hi Everyone,

I'm hoping someone can help. I seem to be experiencing a lot of echo at almost a 2 sec delay using FreePhoneLine v3.0.0.0 Beta. I also tried the previous version...same thing.

The strange thing is that it's echoing on the receiver's side and not mine. I don't hear the echo at all but the person I'm calling is hearing their own voice echo. I did a number of tests including completely unplugging my mic and the person was just speaking and sure enough, there was a 2 second echo. When I call, say, voice mail, I can hear everything great. If I call into my number and leave a message, everything is great. If I'm calling someone and they speak, they hear a 2 sec delay echo.

I'm using a P4-2.8 GHz, Windows XP SP3, I have a Linksys router but the computer is going through the router's DMZ and all the firewalls are disabled.

I also tried connecting the computer straight into the cable modem, completely bypassing the router and the echoing was still there so I've ruled out the router. I then tried another computer, an Atom PC, same problem. It's got to either be with the service or the softphone app.

Any suggestions? Anyone else experiencing this problem?


Any suggestions?

[FONGO_kris]

In any or all of the scenarios in which you experience the delay, have you tried completely disabling your microphone / audio input from your side?

It sounds like loop back from your speakers to your microphone, it could also be the microphone itself.

[MikeC]

Hi Kris,

Thanks or the reply but, no, I completely unplugged the mic and speakers. Nothing was connected to the computer and there was still echoing.

My intent is to purchase a phone adapter but i certainly don't want to risk it if this isn't going to work.

[FONGO_kris]

To isolate the possibility of your network, have you tried it on other connections?

[MikeC]

I'm on the Rogers Cable network and going from the computer directly into the cable modem (a Motorola SB5101) is as basic as you're going to get.

The one thing I did notice is that my bandwidth performance is a down to 5 MB DL and 0.5 MB UL. Could these be a factor?

I should also mention that when I use something like Skype to call landlines, there's no issues. I previously had Vonage and there were no issues. So, I'm puzzled as to why I'm having issues with FPL. When I do a "Test Connection", the results are always ok.

What are some of the other factors that could cause this echo problem? Does the speed/processing power of the computer have any impact? bandwidth?

Edit: Just a quick update...I tried it on a totally different computer, a C2D 2.0 GHz iMac, and there was virtually no echoing! So, the only thing I can think of is that it's either the Windows computers are too slow or there's an issue with the Windows phone software.

[faqvideo]

Can you please suggest the right router for me?

I have Rogers high speed as well, but my Linksys wrt54gl is not good enough, as the tech support put it. After I asked what router should I buy, so it'd work properly, they suggested me to check with forum members.

OK?

[OverDrive]

Can you please suggest the right router for me?

I have Rogers high speed as well, but my Linksys wrt54gl is not good enough, as the tech support put it. After I asked what router should I buy, so it'd work properly, they suggested me to check with forum members.

OK?

http://forum.freephoneline.ca/viewtopic.php?f=15&t=1552

Have a look at what I wrote.