Not Fixed: Followme Causes Inoperable Voicemail

[TSellers]

I noted the topic was marked as fixed. Unfortunately in my case it does not appear to have been. I just tried another test call the other day and got the voice mail prompt. Left voice mail, but nothing appears in my voicemail box.

[FONGO_kris]

TSellers, how long had you waited for the message to appear in your voicemail inbox? We did extensive testing here and in all cases it worked with only minor delays in the emails being sent, however nothing with the voicemail inbox.

Erroneous Question: What is your forwarding set to? Forward, or Copy?

[TSellers]

Thanks Kris,

I waited about a day or more before I remembered I had done it.

I've got FollowMe Mode set to 'never', and Seconds to voicemail to '30'. Is that what the problem is? I assumed because it goes to the voicemail prompt it was trying to take the voicemail.

[FONGO_kris]

Had you gotten the email, and the message wasn't in your online voicemail inbox?

Sorry, that is what I meant by forwarding - Voicemail to email forwarding option would've been a more appropriate response.

[TSellers]

Yes, I thought it was set to 'forward'. When I went into the setup page it said 'none', so I set it to 'forward'. After the page refreshed, it said 'none' again. I tried a test call. Then I tried 'copy' and same thing, page refreshed to 'none'.

I've only been waiting a couple of minutes for an email to appear, so far nothing has appeared and nothing in website mailbox. Will advise if a message does come in via email in the next little while.

Thanks Kris.

[FONGO_kris]

Most welcome TSellers - We did have some issues with our voicemail server, but a reboot quickly fixed the busy tone it was producing.

Services would have only been affected for ~45 minutes.

[TSellers]

Thanks, just tried setting it to 'forward' again but it reverted to 'none'. No email did come in BTW.