Weird porting issue

[Konowl]

So I got the confirmation email saying my number had been ported. I entered the new number into my ATA device and can make outgoing calls on my old number, but my phone line is still active. Meaning when i call my old number it doesn't go to my freephoneline but goes to the landline.

Any ideas?

[FONGO_kris]

Strange indeed - Could you do two things for me:

PM me both your freephoneline number along with the number you've ported in
Make sure your old provider cancelled the number

[Konowl]

Ohhh I didn't know you had to cancel your old number with the hpone company thought it was automatic.