incoming calls fail

[angela]

I registered last night have successfully placed calls from the softphone client, but testing incoming calls fails. I either get a busy signal or a "unable to complete call" recording. tested from Shaw home phone and rogers cell. Its a 778 number.

[curriegrad2004]

You'll have to talk to FPL support to fix this issue. I can bet you there are issues with Shaw and/or Rogers routing the call to FPL's assigned 778 prefix.

[laurent]

Another possibility is that you did not setup the required port forwarding rules in your internet router to your computer.

[jersoncito]

Im having the same problem. I just opened my account this morning. I can make any phone call but i cannot receive. I tried Google voice, Skype, Home phone (telus) Cell phones (Fido/Rogers) and always I either get the busy signal or the "unable to complete call" recording.
The test connection shows this result:

Status Ready
Results call service is OK
Sound data transfer: OK
Possible reasons; NONE

Is there any problem with the service at this moment or is something related with my computers. The result is the same in a MacOsx 10.5.8 and Windows 7 64bit
My Phone is a 778 (vancouver)

thanks in advance.

[laurent]

Jersoncito, did you setup the port forwardings?

[jersoncito]

Thanks laurent.
Still no luck with my FPL. No incoming calls at all. (Phone line, fido, rogers, skype, google voice) busy signal or unable to complete...
I can make any phone calls, the sound is perfect. But i cannot receive.

Im not using a router.
Im using a 4G wireless USB adapter. Im not in canada right now.

Any idea?
Thanks.

[curriegrad2004]

Does your 4G provider give you a publicly routable IP address? If not, then that is something that you and I can't fix.

[wedata]

I've the same problem.
I setup forward ports and there is alway busy signal.

OS: WIN2008
Router: Dlink DVA G3810BN
ISP :Telus