Your account balance is not sufficient to make that call!

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maxpol
Just Passing Thru
Posts: 2
Joined: 08/30/2010
SIP Device Name: Linksys PAP2-NA
Firmware Version: 3.1.22
ISP Name: TELUS ADSL
Computer OS: Mac, XP, Vista, 7, Ubuntu
Router: Asus RT-N16

Your account balance is not sufficient to make that call!

Post by maxpol »

Hey Guys, I've been having this problem for a while now. Every other number I try to call gives me : Your account balance is not sufficient to make that call!. I called the customer service and he told me to open ports on the router, which I did, but I still get the same thing. And also sometimes people can get to me. They call the number, it rings 4 times but the phone doesn't ring. Just goes to voice mail? Any help? I am on a PAP2-NA.

Thanks!
User avatar
FONGO_steve
Site Moderator
Posts: 2131
Joined: 07/16/2009
SIP Device Name: Grandstream 286 & 701
ISP Name: Worldline.ca
Computer OS: Windows 7 Ultimate / Mac OS X
Router: TR1043ND w/ DD-WRT Mega
Smartphone Model: Galaxy S3
Android Version: 4.0.4
Location: Cambridge

Re: Your account balance is not sufficient to make that call!

Post by FONGO_steve »

Can you PM me your number and one or two of the numbers you try to call when you get the error?
Steve
Fongo
Development Support Specialist.
maxpol
Just Passing Thru
Posts: 2
Joined: 08/30/2010
SIP Device Name: Linksys PAP2-NA
Firmware Version: 3.1.22
ISP Name: TELUS ADSL
Computer OS: Mac, XP, Vista, 7, Ubuntu
Router: Asus RT-N16

Re: Your account balance is not sufficient to make that call!

Post by maxpol »

FPL-steve wrote:Can you PM me your number and one or two of the numbers you try to call when you get the error?
PM'ed