[Resolved] voip.freephoneline.ca not working since Sunday, October 5, 2025

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hanke
Lightly Seasoned
Posts: 207
Joined: 06/09/2010
SIP Device Name: SPA3102
Firmware Version: 5.2.13(GW002)
ISP Name: Cogeco Cable
Router: Sagemcom F@ST3896 V2 Cogeco
Location: Burlington, Ontario

Re: [Resolved] voip.freephoneline.ca not working since Sunday, October 5, 2025

Post by hanke »

Your welcome and I have tested my 2 lines, family line which seem to work on out going and in coming. Hopefully we are good now! Too bad you cant get an answer as to why the back end took so long to even attempt to correct the failure.
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Liptonbrisk
Technical Support
Posts: 3488
Joined: 04/26/2010
SIP Device Name: Obihai 202/2182, Groundwire
Firmware Version: various
ISP Name: FTTH
Computer OS: Windows 11 Pro
Router: Asuswrt-Merlin & others

Re: [Resolved] voip.freephoneline.ca not working since Sunday, October 5, 2025

Post by Liptonbrisk »

hanke wrote: 10/07/2025 Too bad you cant get an answer as to why the back end took so long to even attempt to correct the failure.
My speculating about the cause probably isn't worthwhile, and clearly, I'm not supposed to know.
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at http://forum.fongo.com/viewforum.php?f=15.
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Maxwell Smart
Quiet One
Posts: 32
Joined: 11/30/2012
SIP Device Name: Obihai 100
Firmware Version: 1.3.0 (Build: 2886)
ISP Name: Teksavvy
Computer OS: Linux Mint - Cinnamon edition.
Router: SmartRG 515AC
Smartphone Model: Iphone SE
iOS Version: 18+
Location: Ottawa

Re: [Resolved] voip.freephoneline.ca not working since Sunday, October 5, 2025

Post by Maxwell Smart »

A big thank-you to Moderator Liptonbrisk for your assistance with this matter. Glad the voip server is back online. Also, thanks for the SIP fallback instructions, which I've now followed on my old OBI 100. Cheers!
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Liptonbrisk
Technical Support
Posts: 3488
Joined: 04/26/2010
SIP Device Name: Obihai 202/2182, Groundwire
Firmware Version: various
ISP Name: FTTH
Computer OS: Windows 11 Pro
Router: Asuswrt-Merlin & others

Re: [Resolved] voip.freephoneline.ca not working since Sunday, October 5, 2025

Post by Liptonbrisk »

Maxwell Smart wrote: 10/07/2025 A big thank-you to Moderator Liptonbrisk for your assistance with this matter.


You’re very welcome!
Glad the voip server is back online. Also, thanks for the SIP fallback instructions, which I've now followed on my old OBI 100. Cheers!
Great!
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at http://forum.fongo.com/viewforum.php?f=15.
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