No Incoming Call going to VM

[masmoon]

I am new to freephonline.ca

My router Linksys/SPA2102-5.2.10

No incoming calls going straight to VM no Ringing at all. Outbound calls OK can check Voice messages as well. Need help.
All the settings done according to this page. http://www.voipfan.net/ATAs/SPA210x_freephoneline.php Also I try different codes like G729a but no luck. Reboot multiple times.

Thanks.

[Fongo Support]

I am new to freephonline.ca

My router Linksys/SPA2102-5.2.10

No incoming calls going straight to VM no Ringing at all. Outbound calls OK can check Voice messages as well. Need help.
All the settings done according to this page. http://www.voipfan.net/ATAs/SPA210x_freephoneline.php Also I try different codes like G729a but no luck. Reboot multiple times.

Thanks.

Hi there,

Not sure why you setup using that link.

Please reset device to Factory defaults and re configure it using the below:

http://forum.fongo.com/viewtopic.php?f=15&t=310

Let me know if there are any issues.

Thanks,

[Jake]

Also try dialing *73 and *79 (hanging up between calls) as you may have turned on Call Forwarding or Do Not Disturb by accident.

[masmoon]

Thanks for Reply

I will set according to document you attach and let you know.

Jake: Thanks I will try that if the setting does not work.

Thanks.

[Jake]

If you do a factory reset, that should clear anything that has been set also. So if you do a factory reset and then set it up via that guide you should have both angles covered.

[masmoon]

I did everything It works for a week and now Its off again since last week. I tried everything hard reboot etc. But it does not work. Internet coming fine in home sip status shows registered but no calls. I tried changing wires and everything but have no clue now. Online call status shows User Busy. I forward freephoneline number to my cell and receiving calls there. Need help

[masmoon]

Also When I try to call from outside number it does nothing no calling beeps/tone.

[Fongo Support]

Also When I try to call from outside number it does nothing no calling beeps/tone.

Hi there,

Re-> did everything It works for a week and now Its off again since last week. I tried everything hard reboot etc.

Please describe the procedure you have used to reset device to Factory defaults.

Thanks,

[masmoon]

I did not not do factory reboot since last time working. I just power off wait for several hours power back on. No factory reboot this time. Its just stop working suddenly last week.

[Fongo Support]

I did not not do factory reboot since last time working. I just power off wait for several hours power back on. No factory reboot this time. Its just stop working suddenly last week.

Hi there,

Please try what Jake suggested and that will resolve the issue.

Thanks,

[jjtsl]

Also try dialing *73 and *79 (hanging up between calls) as you may have turned on Call Forwarding or Do Not Disturb by accident.

Sorry to hijack the thread, but I wanted to thank Jake for this useful piece of info becoz someone at home must have accidentally activated the DND as I couldn't receive any incoming calls until I dialed *79

[FONGO_mike]

We are happy to hear you are able to receive calls normally again!!

[masmoon]

Thanks Jake my problem is also solved by dialing *79. This hijack word helped me hahah.

[bighead]

this solved my problem. thanks.