no sound

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vegasbaby24
One Hit Wonder
Posts: 1
Joined: 03/29/2010
ISP Name: xplornet
Computer OS: vista

no sound

Post by vegasbaby24 »

Hi there, just wondering if anybody knows why I dont have any sound. I sometimes hear the ringing when i am calling someone but nobody ever picks up, Also nobody can hear me either. I am using a headset with a mic. I just joined today, and i am lost PLS HELP!!!!
User avatar
Bloodsong
Tried and True
Posts: 362
Joined: 09/18/2009
SIP Device Name: Zoiper| Grandstream GXP2000
ISP Name: Tek Savvy Internet (DSL)
Computer OS: CentOS, Arch, Widows 7, AIX, AS/400
Router: Cisco ASA 5520
Smartphone Model: Samsung Galaxy Ace Q
Android Version: 2.3.6
Location: Simcoe County

Re: no sound

Post by Bloodsong »

As with many internet programs the softphone is subject to the rigors of your firewall/router.
If you know how to do port forwarding, you should set up port 13000 (Default port)
For router-specific walk throughs on how to setup your port forwarding please look up your router model on www.portforward.com

Feel free to ask for additional assistance if you need it.