е911 ...

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marginal
Active Poster
Posts: 134
Joined: 04/17/2010
SIP Device Name: Linksys PAP2-NA
Firmware Version: 3.3.14
ISP Name: Acanac
Computer OS: Ubuntu / XP
Location: Montreal, Canada

е911 ...

Post by marginal »

When I go to e911 I get the following message:
e911
Non-Certified - 911 emergency service not available: The 911 service is not yet available for this account, because it is not certified by the FreePhoneLine staff. Please enter your real phone number in the "Other phone number" field in "Change Details" page. One of our employees will call you on this number and verify your identity.

If you have entered your actual address, you can click here to request certification!

After I click on the link "here" I get a message: "The account is already certified"

Isn't this a bug?

Thanks.
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FONGO_steve
Site Moderator
Posts: 2131
Joined: 07/16/2009
SIP Device Name: Grandstream 286 & 701
ISP Name: Worldline.ca
Computer OS: Windows 7 Ultimate / Mac OS X
Router: TR1043ND w/ DD-WRT Mega
Smartphone Model: Galaxy S3
Android Version: 4.0.4
Location: Cambridge

Re: е911 ...

Post by FONGO_steve »

marginal wrote:When I go to e911 I get the following message:
e911
Non-Certified - 911 emergency service not available: The 911 service is not yet available for this account, because it is not certified by the FreePhoneLine staff. Please enter your real phone number in the "Other phone number" field in "Change Details" page. One of our employees will call you on this number and verify your identity.

If you have entered your actual address, you can click here to request certification!

After I click on the link "here" I get a message: "The account is already certified"

Isn't this a bug?

Thanks.
It is :)
As soon as the guy who can fix it is back from holidays, it will be mended promptly
Steve
Fongo
Development Support Specialist.
User avatar
marginal
Active Poster
Posts: 134
Joined: 04/17/2010
SIP Device Name: Linksys PAP2-NA
Firmware Version: 3.3.14
ISP Name: Acanac
Computer OS: Ubuntu / XP
Location: Montreal, Canada

Re: е911 ...

Post by marginal »

Thank you :-).