failed to register

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mohnashaat
Active Poster
Posts: 141
Joined: 08/19/2009
SIP Device Name: Linksys spa-3102
ISP Name: ADSL Acanac
Router: D-Link DIR-615
Smartphone Model: HTC Wildfire S

failed to register

Post by mohnashaat »

My FPL is not stable these days, when i check the info page of my spa3102,, in the register statuts: FAILED.

i have another question: i can access my ATA when i am connected with cable after the ATA, but i cannot access it via the wireless network.

Any help ?

Thank you
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Fongo Support
Site Moderator
Posts: 1689
Joined: 01/01/2013

Re: failed to register

Post by Fongo Support »

mohnashaat wrote:My FPL is not stable these days, when i check the info page of my spa3102,, in the register statuts: FAILED.

i have another question: i can access my ATA when i am connected with cable after the ATA, but i cannot access it via the wireless network.

Any help ?

Thank you
Hi there,

Can you open a command prompt on any PC/Laptop in your network and type this:

ping voip.freephoneline.ca

and

ping www.google.ca

Please post the output here.

One more thing: Your SPA should be setup as DHCP not static IP unless you really know what you're doing.

Thanks,
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mohnashaat
Active Poster
Posts: 141
Joined: 08/19/2009
SIP Device Name: Linksys spa-3102
ISP Name: ADSL Acanac
Router: D-Link DIR-615
Smartphone Model: HTC Wildfire S

Re: failed to register

Post by mohnashaat »

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\Haroun>ping voip.freephoneline.ca

Pinging fplproxy.fongo.com [208.65.240.44] with 32 bytes of data:
Reply from 208.65.240.44: bytes=32 time=22ms TTL=58
Reply from 208.65.240.44: bytes=32 time=23ms TTL=58
Reply from 208.65.240.44: bytes=32 time=21ms TTL=58
Reply from 208.65.240.44: bytes=32 time=21ms TTL=58

Ping statistics for 208.65.240.44:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 21ms, Maximum = 23ms, Average = 21ms

C:\Users\Haroun>ping www.google.ca

Pinging www.google.ca [173.194.46.127] with 32 bytes of data:
Reply from 173.194.46.127: bytes=32 time=38ms TTL=54
Reply from 173.194.46.127: bytes=32 time=36ms TTL=54
Reply from 173.194.46.127: bytes=32 time=39ms TTL=54
Reply from 173.194.46.127: bytes=32 time=42ms TTL=54

Ping statistics for 173.194.46.127:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 36ms, Maximum = 42ms, Average = 38ms

C:\Users\Haroun>

i have now the ATA behind the router, and it seems now working better. till now it is registered. Before the ATA was connected to the router, it was working well till last week
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