cannot receive incoming calls

[jdeslaur]

Hi,
I can connect outgoing calls without problem, Quality Ok.
But I cannot receive any incoming calls. All incoming calls fall into the voice mailbox "the person you are trying to reach is not available, please leave a message"
Using a sniffer, (connected just between the ISP modem and the Firewall), when simulating an incoming call (Calling my freephoneline number), we see nothing, no network traffic coming from fongo or freephoneline.ca
This is not the case when we connect an outgoing call. Then lots of traffic (SIP, RTP)

Is it possible that a configuration is missing on the Fongo servers or on my account at freephoneline?

Thanks for your help

[Fongo Support]

Hi,
I can connect outgoing calls without problem, Quality Ok.
But I cannot receive any incoming calls. All incoming calls fall into the voice mailbox "the person you are trying to reach is not available, please leave a message"
Using a sniffer, (connected just between the ISP modem and the Firewall), when simulating an incoming call (Calling my freephoneline number), we see nothing, no network traffic coming from fongo or freephoneline.ca
This is not the case when we connect an outgoing call. Then lots of traffic (SIP, RTP)

Is it possible that a configuration is missing on the Fongo servers or on my account at freephoneline?

Thanks for your help

Hi there,

It look like ATA is rejecting all calls.

A quick serach in the forums returned this:

http://forum.fongo.com/viewtopic.php?f= ... urb#p58872

http://forum.fongo.com/viewtopic.php?f= ... urb#p52874

Please try and let me know.

Thanks,

[jdeslaur]

Hi all,

The issue is solved.
It turned out that the issue was caused by a mis configuration on my side. In the account settings,Follow-me settings. This feature was enabled but no follow me number was configured, The system was setup to forward all calls to a non defined number, so essentially to no phone number, so falling back to the freephoneline voice mail. As soon as that setting was corrected, (disabled the call forwarding feature) we could correctly receive call.

So thanks for your reply. everything is Ok now. Great service.

[humaira]

Dear Sir,
I am not receiving any incoming calls on my home phone. so please kindly solve my problem as soon as you can. I also
reboot the modem and phone device. I called your department but no one agree to help me. They said, you can go online forum and put your question but I do not understand how can I do. Because of that the , forum has every one different problems so please help me out with this soon.
Thanks.
Humaira

[humaira]

hi every one,
I checked in my email but I did not get any sufficient answer so please let me know step by step what I can do and what to do ?

[tyger]

try changing your sip server from sip.fongo.com to voip.freephoneline.ca or voip2.freephoneline.ca.
I used voip2 as i have had issues with voip in the past.