Number porting

[gixie]

Hi,
I am trying to port my Bell number but I have hit a wall. I get an error
Error: Maximum attempts reached.
What can I do? I sent an email to the support team, but no answer.
Please advise!

[gixie]

I have since then been contacted by the CSRs by email and they suggested waiting before re-submitting the payment. And then trying to submit it from another IP address. I tried both and nothing.
I ended up deleting the account and creating a new one, but I have the same problem, the same error.
Error: Maximum attempts reached.
It's a royal PITA.
Can anyone help?
Thanks

[Jake]

I assume you have tried a few times to put the payment through before you get this message rather than on the first try (initially anyway).
Others have reported this problem and have tried these to fix it.

1. Online, make sure your 911 information is filled in correctly and that you have ticked the box to say you have agree to the terms on the page after you first log and click the 'settings' link.
2. When entering your credit card information make sure it is a Canadian card, and that you have entered address exactly as it appears on your card's statement. Some have banged their heads on this when their address has either a second line, or they live in an apartment. (for full disclosure here I can't remember if you have to enter this address when you are going through the checkout, or if it has to match on the 911 page. Try both I guess) I believe what they did was to put the full address on one line rather than split it over 2.

One thing I will say, is whatever you are doing is going to keep getting rejected. This is usually due to an address mismatch, or insufficient funds on the card.


ref post: http://forum.fongo.com/viewtopic.php?f= ... hed#p43024
http://forum.fongo.com/search.php?st=0& ... ts+reached

[gixie]

Hi
Thanks for the reply. Assuming that there are no funds available it will say something like insufficient funds.
But I started fresh, with a new account and it said the same error the first time I tried the card. I tried the same card over and over and I paid attention to the address. I mean it's not like I've never bought stuff from the Internet before.
I'm sure that somewhere in the system the credit card was flagged and that's why it doesn't go through.
I have no idea what to do next.

[adit9989]

Like Jake said, did you enter the correct info in the 911 box , I mean existing address with matching postal code ? If not, the CC will not be accepted for any transaction. If yes, try another CC, some companies do a check on CC and by any reasons the address in file for CC does not match.