No One Can Call In or Call Out

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PainCourt
Active Poster
Posts: 79
Joined: 03/08/2011
SIP Device Name: Grandstream HT286
ISP Name: Teksavvy
Computer OS: Windows 7
Router: Linksys WRT54GS2 (DD-WRT)

No One Can Call In or Call Out

Post by PainCourt »

Hello ... Was wondering if someone can help with this issue (trying to help my in laws). There system has been working fine, until a week ago. The issue is that NO ONE can call them or they cannot call out. For instance, when I try to call them, it doesn't even go to voicemail and there is no ring. I tried to call them from different phone number and nothings happens. I looked into their call log and the call isn't even register. Same goes when hey try to call out, there is no ringing and it does not register in the call logs. We have tried rebooting everything several times and have checked ATA settings against mine and everything seems to be good (they are using the same ATA and router as mine). My system is working perfect.

If a support ticket is needed, where can I go to do this? Thanks everyone.
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Bing Kol
Active Poster
Posts: 117
Joined: 07/23/2010
SIP Device Name: PAP2T
Firmware Version: 5.1.6 (LS)
ISP Name: CarryTel 25/10 DSL
Router: pfSense i5-3470
Location: GTA

Re: No One Can Call In or Call Out

Post by Bing Kol »

PainCourt wrote:Hello ... Was wondering if someone can help with this issue (trying to help my in laws). There system has been working fine, until a week ago. The issue is that NO ONE can call them or they cannot call out. For instance, when I try to call them, it doesn't even go to voicemail and there is no ring. I tried to call them from different phone number and nothings happens. I looked into their call log and the call isn't even register. Same goes when hey try to call out, there is no ringing and it does not register in the call logs. We have tried rebooting everything several times and have checked ATA settings against mine and everything seems to be good (they are using the same ATA and router as mine). My system is working perfect.

If a support ticket is needed, where can I go to do this? Thanks everyone.
Change from voip.freephoneline.ca to voip2.freephoneline.ca, or vice versa...it's an old trick that usually works.
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PainCourt
Active Poster
Posts: 79
Joined: 03/08/2011
SIP Device Name: Grandstream HT286
ISP Name: Teksavvy
Computer OS: Windows 7
Router: Linksys WRT54GS2 (DD-WRT)

Re: No One Can Call In or Call Out

Post by PainCourt »

We tried changing from voip.freephoneline.ca to voip2.freephoneline.ca, with no luck. Usually, if you call, you at least get the voicemail. You don't even get the voicemail. Its just silence then you get a "beeping" noise. Seems the call isn't even connecting. Even the Call Log doesn't even register the call at all.
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Bing Kol
Active Poster
Posts: 117
Joined: 07/23/2010
SIP Device Name: PAP2T
Firmware Version: 5.1.6 (LS)
ISP Name: CarryTel 25/10 DSL
Router: pfSense i5-3470
Location: GTA

Re: No One Can Call In or Call Out

Post by Bing Kol »

Then it is probably best to open a support ticket. Find one of Jake's posts and follow the links in his signature.
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