FPL and incoming calls from rogers or fido cell phone users

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loveall27
Just Passing Thru
Posts: 7
Joined: 08/10/2010
SIP Device Name: Linksys spa3102
Firmware Version: 5.10
ISP Name: Rogers
Computer OS: Window 7
Router: Linksys wrt54g

FPL and incoming calls from rogers or fido cell phone users

Post by loveall27 »

Hi, I am using FPL and so far working good however when someone calls my FPL number from their Rogers or Fido cell phone then they get a message that check the number you have dialed as number is not valid however from Rogers home phone they can make phone calls to my FPL number. Any suggestion to fix this?
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FONGO_steve
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Posts: 2131
Joined: 07/16/2009
SIP Device Name: Grandstream 286 & 701
ISP Name: Worldline.ca
Computer OS: Windows 7 Ultimate / Mac OS X
Router: TR1043ND w/ DD-WRT Mega
Smartphone Model: Galaxy S3
Android Version: 4.0.4
Location: Cambridge

Re: FPL and incoming calls from rogers or fido cell phone users

Post by FONGO_steve »

They'd have to call and complain to the carrier. When it comes to the call not even being connect properly in the first place, that's a fault that falls with the carrier who is connecting the call (rogers or fido).

For my own curiosity, what city do you live in?
Steve
Fongo
Development Support Specialist.
loveall27
Just Passing Thru
Posts: 7
Joined: 08/10/2010
SIP Device Name: Linksys spa3102
Firmware Version: 5.10
ISP Name: Rogers
Computer OS: Window 7
Router: Linksys wrt54g

Re: FPL and incoming calls from rogers or fido cell phone users

Post by loveall27 »

I am in toronto.
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FONGO_steve
Site Moderator
Posts: 2131
Joined: 07/16/2009
SIP Device Name: Grandstream 286 & 701
ISP Name: Worldline.ca
Computer OS: Windows 7 Ultimate / Mac OS X
Router: TR1043ND w/ DD-WRT Mega
Smartphone Model: Galaxy S3
Android Version: 4.0.4
Location: Cambridge

Re: FPL and incoming calls from rogers or fido cell phone users

Post by FONGO_steve »

Have them try again in the next 24hrs
Rogers had a few switches that did not have the proper translations in them for some of the new number blocks we've been using lately. They are correcting this as we speak.
Steve
Fongo
Development Support Specialist.
loveall27
Just Passing Thru
Posts: 7
Joined: 08/10/2010
SIP Device Name: Linksys spa3102
Firmware Version: 5.10
ISP Name: Rogers
Computer OS: Window 7
Router: Linksys wrt54g

Re: FPL and incoming calls from rogers or fido cell phone users

Post by loveall27 »

it seems to have been fixed now as I can receive call from fido and rogers cell phones. Thanks for yr help.