How many people have been lied to by FPL

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callopsitte
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Joined: 03/20/2010
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Location: Hawkesbury Ontario

How many people have been lied to by FPL

Post by callopsitte »

It'd be nice to have a number of people who have ben lied to by FPL person and/or have experienced bad service on their part.

I am one. Reason has been discussed elsewhere on these forum.

I just think it's too bad that a company who saw great opportunities is doomed to fail because of such bad representation and poor quality of service.

Please tell your story.
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bridonca
Technical Support
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Re: How many people have been lied to by FPL

Post by bridonca »

I got what was advertised. What was promised to you?
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cu2o2o2
Lightly Seasoned
Posts: 227
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ISP Name: Rogers Express with SB5101
Computer OS: Win7 32-bit for DV softphone
Router: WNR3500L behind DIR-615C1
Location: Brampton, ON

Re: How many people have been lied to by FPL

Post by cu2o2o2 »

Same here...they advertised free phone line...I got a working free phone line. They said 10 days when I ordered my SIP config...I got it in 10 business days.

So far, I don't think I had been lied to. ;)

They told me it will take 3 weeks to port my phone number to FPL...that, we will see! :lol: It should be ported by Sep 9 (3 calendar weeks after I submitted my documents).
.

You agree to read my posts at your own risk.
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Red89GT
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Re: How many people have been lied to by FPL

Post by Red89GT »

cu2o2o2 wrote:Same here...they advertised free phone line...I got a working free phone line. They said 10 days when I ordered my SIP config...I got it in 10 business days.

So far, I don't think I had been lied to. ;)
same here, I have never had any issues with FPL. In fact I'm very happy with the service they provide!
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Yroc
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Posts: 74
Joined: 09/03/2009

Re: How many people have been lied to by FPL

Post by Yroc »

Ditto .. I have had no issues.
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mjbad2
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Posts: 123
Joined: 06/16/2009

Re: How many people have been lied to by FPL

Post by mjbad2 »

I don't think FPL has ever lied. I know they might be slow at a time to respond but never lied.
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laurent
*Go-To Guy*
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Re: How many people have been lied to by FPL

Post by laurent »

Slight confusions between sales reps and small variations in expressed delays, but nothing to really complain about. I got everything setup faster than the promised delay. My home phone line porting happened quicker than expected, too.

My only complaints are:
- The ridiculous form to fill to have the phone number ported. It's badly scanned and should be a fillable PDF, not some weird scan I have to load in photoshop and write into it.
- The cost for phone line porting (25$) requires the config (50$) which I didn't get from reading the webpages. I guess clarifications there could be helpful, but I wanted the config anyway so it did not bother me. Had I only wanted to use the softphone and port my line, then I might have been deceived by that.
- My voicemail that was forgotten in the phone number merge. I assume they will fix that momentarily.
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