phone rings but I don't hear anything

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ldp101068
Just Passing Thru
Posts: 4
Joined: 08/22/2010
ISP Name: Rogers
Computer OS: vista ultimate
Router: smc 8014wg

phone rings but I don't hear anything

Post by ldp101068 »

Hi,

I registered, had my pin call, downloaded the softphone, installed it, opened udp 13000, allowed comm outside via windows firewall and the phone rings when I call it and I can dial out. It seems like there is a connection made but I can't hear anything.

Any help would be appreciated.

Regards,
Luis
User avatar
FONGO_steve
Site Moderator
Posts: 2131
Joined: 07/16/2009
SIP Device Name: Grandstream 286 & 701
ISP Name: Worldline.ca
Computer OS: Windows 7 Ultimate / Mac OS X
Router: TR1043ND w/ DD-WRT Mega
Smartphone Model: Galaxy S3
Android Version: 4.0.4
Location: Cambridge

Re: phone rings but I don't hear anything

Post by FONGO_steve »

instead of clicking "allow" through the firewall when the softphone opens, also set the firewall to allow UDP ports 13000-13001 and 6060-6061. You can set those in the manual exceptions page of the firewall settings.
Steve
Fongo
Development Support Specialist.
ldp101068
Just Passing Thru
Posts: 4
Joined: 08/22/2010
ISP Name: Rogers
Computer OS: vista ultimate
Router: smc 8014wg

Re: phone rings but I don't hear anything

Post by ldp101068 »

I opened up the ports as suggested and the problem still exists. There is no manual config in windows firewall ...
any other suggestions?

Thanks,
Luis
laurent
*Go-To Guy*
Posts: 532
Joined: 08/06/2010
SIP Device Name: Grandstream HT-502
Firmware Version: 1.0.1.63
ISP Name: DSL TekSavvy
Computer OS: OSX Snow Leopard
Router: Linksys WRT54GL w/tomato

Re: phone rings but I don't hear anything

Post by laurent »

Turn the firewall off temporarily and test. If you get audio, then we can work on fixing the firewall. Otherwise, the issue will be elsewhere.
ldp101068
Just Passing Thru
Posts: 4
Joined: 08/22/2010
ISP Name: Rogers
Computer OS: vista ultimate
Router: smc 8014wg

Re: phone rings but I don't hear anything

Post by ldp101068 »

I turned the firewall off and still no audio. I tested the connection and it stated thaat call service was OK and sound data transfer was OK.

So just to re-cap, I launch the softphone, choose the first of three ips that are in my ip drop down and I try to make a call. The call seems to connect but no audio.

Thanks,
Luis
cu2o2o2
Lightly Seasoned
Posts: 227
Joined: 04/06/2010
SIP Device Name: Double-NAT PAP2T-NA
Firmware Version: 5.1.6 (LS)
ISP Name: Rogers Express with SB5101
Computer OS: Win7 32-bit for DV softphone
Router: WNR3500L behind DIR-615C1
Location: Brampton, ON

Re: phone rings but I don't hear anything

Post by cu2o2o2 »

ldp101068 wrote:I turned the firewall off and still no audio. I tested the connection and it stated thaat call service was OK and sound data transfer was OK.

So just to re-cap, I launch the softphone, choose the first of three ips that are in my ip drop down and I try to make a call. The call seems to connect but no audio.

Thanks,
Luis

Have you forwarded the ports in your SMC 8014WG router? And why do you have 3 IP's? Are you connected to multiple routers?
.

You agree to read my posts at your own risk.
ldp101068
Just Passing Thru
Posts: 4
Joined: 08/22/2010
ISP Name: Rogers
Computer OS: vista ultimate
Router: smc 8014wg

Re: phone rings but I don't hear anything

Post by ldp101068 »

I don't know why I have three ips - I only have one router. I have not forwarded the ports in my router. I don't know how...I will call Rogers and see if they will help me with that.
laurent
*Go-To Guy*
Posts: 532
Joined: 08/06/2010
SIP Device Name: Grandstream HT-502
Firmware Version: 1.0.1.63
ISP Name: DSL TekSavvy
Computer OS: OSX Snow Leopard
Router: Linksys WRT54GL w/tomato

Re: phone rings but I don't hear anything

Post by laurent »

All the IPs that the softphone detects are the various ip addresses your computer gets. Only one of them gets you to the internet.

It can be tricky to find out which one is the right one, but you could assume that if one begins with 192.168.0 or 192.168.1 or 192.168.2 then it most likely is that one.


As for the port forwarding, read this thread: http://forums.techarena.in/networking-s ... 102626.htm