Thank you Fongo for Tech support

[vitmon]

I am using Fongo for few years for frequent trips outside Canada.
Works great on my mobile android S3 and saves lots of money for roaming charges.
Recently I have upgraded phone to S5 and had some problems.
Tech support was awesome and fixed my problem fast and efficient.
it was good following up, if i was slow to respond.
They do care of the system working,
Thank you very much.

[ITS-ALI]

I have been a Fongo user for sometime now. However I had some problems today that needed to be addressed immediately. As I am currently travelling in Hong Kong I was extremely pleasantly surprised at the speed with which customer support resolved my issue. I mean in less than 20 mins I was up and running. I am so happy to know that we have real live support when we need it and it is not like the major ISP's where we go through endless support tickets.

As a Fongo user from day one.......this was the first time I needed help in a crunch as I use my fongo on my android all the time. Not only did the support guys resolve my issues, they also followed up with several emails to ensure I was okay.

This is what I call customer service !!! Often we complain when we are not happy.......however I believe it is just as IMPORTANT that when we get good service from an employee who goes out of his way to serve you, we must take a moment to acknowledge and THANK the employee.

So THANK YOU to the customer support team and KEEP UP THE GOOD WORK !!!!

[Whiterose1]

Unless something changed, Fongo does not allow calls to pass through it's SIP URI. It would be nice if they did. It is a bit annoying to have to use something like asterisk to do the same thing.