paid for key wrong number

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nightshocker
One Hit Wonder
Posts: 1
Joined: 08/07/2014

paid for key wrong number

Post by nightshocker »

Hello. this can only be solved by people who work for Fongo. I have just paid for transferring my cell number to fongo and paid for voip unlock key but i wanted it for the transferred number. it is showing for the number that is already to my account will this all be fixed when the transfer is complete?

Thanks
User avatar
Jake
Technical Support
Posts: 2837
Joined: 10/18/2009

Re: paid for key wrong number

Post by Jake »

When you port in a number it replaces the Fongo/FPL number you were given when you set up your account. The Fongo number will actually be removed from you when the port is done, but the unlock key will still be tied to that account.

When the port is completed the unlock key will apply to your ported number so there is no need to worry in your case. If you do actually set up an ATA while you are waiting for your number to be ported in, you will have to change your user name in the device as your username will be the current number on the account (which will obviously change when your number ports in.)