7 weeks and porting not completed + no answer from support

[heredago]

Hi,

I paid and sent LOA + invoice on July 21, then waited 4 weeks, nothing happened
I inquired to support on August 23, no answer
I inquired to support on August 31, still no answer
+
people (myself included with my rogers cell and voip.ms account have gotten "this call is not covered by your terrestrial plan" when calling my current "temporary" FPL number

what's going on???

[FONGO_steve]

Please PM me your number and I will look into this

[heredago]

I need to do some more testing but everything seems to be working good now

Kudos go to Steve and Kris, they sorted this for me and extremely quickly might I add.

Thank you!

[Bob]

Please PM me your number and I will look into this

Hi steve,
I just have an interesting conversation with my old provider. They said that they never heard from your company about the switch (that's why they kept my account active till this second and going to close it by the end of the month only (I believe it would cost me couple of bucks for the service that I didn't use, but it's not a nature of the question). My concern is - was it my responsibility to inform them that cause number is ported to another provider I don't have any business with them any longer ? Or you were supposed to at least call them with this information ? The only reason why I found it out was - some of my frends with same voip provider weren't able to call me for month .. I was always "not accessible"

[bridonca]

I got the same BS from Virgin, when trying to port a number to voip.ms. At least I was getting a progress report from voip.ms. I am only going to fault freephoneline.ca for not being more vigilant, but I suspect the telcos are up to their usual scummy tricks. It is in their interest to drag you out and lie through their teeth so they can get another month out of you.

[FONGO_steve]

Please PM me your number and I will look into this

Hi steve,
I just have an interesting conversation with my old provider. They said that they never heard from your company about the switch (that's why they kept my account active till this second and going to close it by the end of the month only (I believe it would cost me couple of bucks for the service that I didn't use, but it's not a nature of the question). My concern is - was it my responsibility to inform them that cause number is ported to another provider I don't have any business with them any longer ? Or you were supposed to at least call them with this information ? The only reason why I found it out was - some of my frends with same voip provider weren't able to call me for month .. I was always "not accessible"

When you port out a number from another provider, we notify the carrier of that number that we are porting the number and the carrier negotiates a release date with us. The thing with VOIP is, 99% of VOIP providers aren't the owners of the numbers - they have to buy/lease them from CLEC's who are the actual owners of the phone numbers. In our case, our owner Fibernetics, is a CLEC, so we aren't paying or using any third-parties with our number porting.

If we port a number out of a CLEC, who may have had that number for a VOIP provider, the CLEC will probably not tell the provider. They'll hand us the number, and then when you call the provider to cancel they'll realize the number has been switched. On that note, it's not our responsibility to cancel accounts - that will have to be done by the account holder with their old provider after we have the number. If they've mixed things up at their end, not properly ported, etc. then we'd have to look into those issues as they arrise.

[cu2o2o2]

Hi steve,
I just have an interesting conversation with my old provider. They said that they never heard from your company about the switch (that's why they kept my account active till this second and going to close it by the end of the month only (I believe it would cost me couple of bucks for the service that I didn't use, but it's not a nature of the question). My concern is - was it my responsibility to inform them that cause number is ported to another provider I don't have any business with them any longer ? Or you were supposed to at least call them with this information ? The only reason why I found it out was - some of my frends with same voip provider weren't able to call me for month .. I was always "not accessible"

If it is true that your former provider have not heard from FPL about a switch *AND* that your former service is going to close by the end of the month (I presume you advised them), you better start crossing all your fingers.

Why? Because a phone service that has an outstanding cancellation order will not be ported (according to my former voip provider). That is, you will lose your old number!

You better take remedial steps now, if you do not want to lose the number from your former provider.

[Bob]

If they've mixed things up at their end, not properly ported, etc. then we'd have to look into those issues as they arrise.

Hi steve, YES they did. Please help. One of my friends planned his thanksgiving w/o informing me at all ... and I hope that this is the worst thing happened ( I'd like to listen to my messages, and I don't have much these days )

Bell just replied that they checked and calls are going fine through their network .. so the problem is on FPL side (for some specific subset of phones) ..