Existing customer, want to buy VoIP adapter

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TankCla
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Existing customer, want to buy VoIP adapter

Post by TankCla »

Hello
I am freephoneline customer, but until now I had my own VoIP adapter. I would like to buy a freephoneline (fongo) adapter now but I could not find anywhere to order it.
Could anyone here help me with directions to buy an adapter?

Thanks
Claudiu
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Re: Existing customer, want to buy VoIP adapter

Post by Fongo Support »

TankCla wrote:Hello
I am freephoneline customer, but until now I had my own VoIP adapter. I would like to buy a freephoneline (fongo) adapter now but I could not find anywhere to order it.
Could anyone here help me with directions to buy an adapter?

Thanks
Claudiu
Hi,

Please click on the link below to see a few good choices:

http://astore.amazon.ca/fongo-20?_encoding=UTF8&node=1

Once you made your purchase, please click on the link below and find the document for your device:

http://forum.fongo.com/viewforum.php?f=15

regards,
Mango
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Re: Existing customer, want to buy VoIP adapter

Post by Mango »

FreePhoneLine does not sell adapters for use with their service. Fongo does. If you wish to sign up for Fongo, visit https://www.fongo.com/home-phone/register/ .

Is there a reason why you want to discontinue your FreePhoneLine service? If you have a problem, perhaps we could help you solve it.
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TankCla
Just Passing Thru
Posts: 9
Joined: 08/13/2015
SIP Device Name: Grandstream HT802
Firmware Version: 1.0.23.5
ISP Name: Cogeco
Router: Arris

Re: Existing customer, want to buy VoIP adapter

Post by TankCla »

Mango wrote:FreePhoneLine does not sell adapters for use with their service. Fongo does. If you wish to sign up for Fongo, visit https://www.fongo.com/home-phone/register/ .

Is there a reason why you want to discontinue your FreePhoneLine service? If you have a problem, perhaps we could help you solve it.
I don't want to discontinue freephoneline. When I bought my settings, about 5 years ago, they where selling the adapters for 50$. I would only like to buy an adapter with my setting from them. The one I have is slowly dying away.

Thanks
Claudiu
Mango
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Posts: 411
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SIP Device Name: OBi110
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Re: Existing customer, want to buy VoIP adapter

Post by Mango »

As Fongo Support said, you may buy an adapter from Amazon (or the retailer of your choice) and configure it with your settings. If you have any problems, let us know and we will try to help.
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TankCla
Just Passing Thru
Posts: 9
Joined: 08/13/2015
SIP Device Name: Grandstream HT802
Firmware Version: 1.0.23.5
ISP Name: Cogeco
Router: Arris

Re: Existing customer, want to buy VoIP adapter

Post by TankCla »

[quote="Fongo Support"
Hi,

Please click on the link below to see a few good choices:

http://astore.amazon.ca/fongo-20?_encoding=UTF8&node=1
[/quote]

Do you provide technical support for the adapters on amazon?
46jimbo
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Re: Existing customer, want to buy VoIP adapter

Post by 46jimbo »

This is the ATA that I use.

http://www.ebay.ca/itm/Grandstream-HT70 ... 3a89388d47

There are setup instructions on the Freephoneline forum.
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Re: Existing customer, want to buy VoIP adapter

Post by Fongo Support »

TankCla wrote:[quote="Fongo Support"
Hi,

Please click on the link below to see a few good choices:

http://astore.amazon.ca/fongo-20?_encoding=UTF8&node=1
Do you provide technical support for the adapters on amazon?[/quote]
Hi,

At Freephoneline, we are not providing technical support for any third party ATA devices purchased (doesn't matter from which site or store)

However, if you are unable to setup device using the documentation provided and the help here in the forums, you can purchase pay per incident support:

http://support.freephoneline.ca/entries ... al-Support

regards,